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Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

Product

4.6

2,509

318

3,034

ratings over the past year

Displaying all 71,734 reviews

Trusted Customer

Feefo Verified

5 days ago

Insurance for My New Puppy

We have always used petplan for all of our pets & wouldn’t use anyone else.

Date of purchase: 05/09/2026

Trusted Customer

Feefo Verified

5 days ago

I'm new to here but in the past my dog who passed away was treated fantastic by pet plan they paid for everything

Date of purchase: 05/04/2026

Mr Kevin Sprague

Feefo Verified

GBR

5 days ago

What Mr Kevin Sprague said about Petplan:

Great introduction

Efficient, practical and straight forward service on registering

Date of purchase: 05/08/2026

Mrs Tracy Hodson

Feefo Verified

GBR

5 days ago

What Mrs Tracy Hodson said about Petplan:

Excellent service

Date of purchase: 05/09/2026

Trusted Customer

Feefo Verified

5 days ago

Date of purchase: 05/07/2026

Trusted Customer

Feefo Verified

5 days ago

Unreasonable policy terms

Unreasonable policy terms combined with some of the worst customer service I’ve experienced. Throughout the entire process, I received no real support or willingness to help — only dismissive...

Alison

Petplan

4 days ago

Good Afternoon, I want to sincerely apologise for the frustration and disappointment you’ve encountered. Your feedback is incredibly important to us, and I understand that we have fallen short at the level of service and support you rightfully expect from us. I am especially sorry to hear about the dismissive responses and lack of empathy you experienced during your interaction with our team. This is not reflective of the standards we strive to uphold, and I understand how this would leave you feeling undervalued as a long-term customer. Please know that your concerns are being taken seriously, and we are committed to addressing them. I will log this as feedback, but if you would like to discuss this further please email social@petplan.co.uk with the details and policy number. Thanks, Alison - The Customer Service Team

Date of purchase: 05/08/2026

Trusted Customer

Feefo Verified

5 days ago