How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Petplan Reviews

https://www.petplan.co.uk/

EXCEPTIONAL

Service

4.7

/5

Product

4.6

/5

5

4

3

2

1

2,395

295

73

31

78

2,872

ratings over the past year

Displaying all 72,601 reviews

MK

Mr Ronald Knight

Feefo Verified

GBR

1 month ago

What Mr Ronald Knight said about Petplan:

Always there for you

The service is at the top for looking after the animals and their owners

Date of purchase: 07/15/2026

0

Trusted Customer

Feefo Verified

1 month ago

Date of purchase: 07/16/2026

0

MW

Mrs Valerie Williams

Feefo Verified

GBR

1 month ago

What Mrs Valerie Williams said about Petplan:

Problem Solved

absolutely brilliant, I had a query and called, the lady was very efficient and sorted out the query. Top Class Customer Service

Date of purchase: 07/15/2026

0

Trusted Customer

Feefo Verified

1 month ago

Date of purchase: 07/13/2026

0

Trusted Customer

Feefo Verified

1 month ago

Setting up a policy - Easy

Unable to rate higher as I have only just started using but the quote was easy, the system was great to use and I had no problems getting the policy put in place. Hopefully, I never need the...

Zen

Petplan

1 month ago

Hi, Thank you for your review. We're glad to hear that you've joined the Petplan Family. While we hope you may not need to use it, we'll be here incase you do. Wishing you and your pet the best. Thanks, Zen – The Customer Service Team

Date of purchase: 07/18/2026

0

Trusted Customer

Feefo Verified

1 month ago

PetPlan has been essential for meeting my pets' medical needs.

Always easy to contact for efficient support. Couldn't give my pets the medical support they need without PetPlan. It's been essential.

Date of purchase: 07/15/2026

0

Trusted Customer

Feefo Verified

1 month ago

The pets

The service was very good I phond them but could not understand, but the lady was very nice .So sent email and it was sorted soon after ..The team are very nice and helpful. they explain...