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Petplan Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 72,595 reviews

Mrs Wendy Gray

Feefo Verified

27 days ago

Date of purchase: 07/30/2026

Mr Paul Hewitt

Feefo Verified

GBR

27 days ago

What Mr Paul Hewitt said about Petplan:

Not too bad pet insurance

Okay for young dogs but very very very poor for older dogs Not at all impressed with that We have our young dog insured with petplan But even that is a little bit expensive it should be if you...

Date of purchase: 07/28/2026

Mr Anthony Byrne

Feefo Verified

27 days ago

What Mr Anthony Byrne said about Petplan:

Prompt service.

Date of purchase: 07/28/2026

Mrs Bridget Taylor

Feefo Verified

GBR

27 days ago

What Mrs Bridget Taylor said about Petplan:

Thank you

Very good as always. Fast with claims

Date of purchase: 07/24/2026

Trusted Customer

Feefo Verified

27 days ago

Easy to deal with online. Competitive pricing for our pet.

Date of purchase: 07/29/2026

Trusted Customer

Feefo Verified

27 days ago

Best pets insurance around

I found it trouble free in my last cats fight for her life , I was so upset and stressed but your petplan made the treatment side so much easier

Date of purchase: 07/28/2026

Trusted Customer

Feefo Verified

27 days ago

The service was good, I didn’t like paying 800.00 extra cost to me when I have paid each month, I am wondering wether to just forget Insurance now.

Date of purchase: 07/27/2026

Trusted Customer

Feefo Verified

27 days ago

Great service. Unfortunately had to use Petplan a lot but there was never any worry as they took care of everything. Payment was made promptly and they paid the vet direct so I could concentrate on...

Date of purchase: 07/28/2026

Trusted Customer

Feefo Verified

27 days ago

I alsways have a good experinece with Petplan. Everything was done online by myself or my vet. Easy to do and paid in good time.

Date of purchase: 07/28/2026

Mr Barry Duce

Feefo Verified

GBR

28 days ago

What Mr Barry Duce said about Petplan:

Profits over welfare

Had my Boy, Fyn for 12years. Obviously the latter years he developed problems, teeth, arthritis, eventually he succumbed to cancer. Paid in almost 7k over his lifetime. If not more I don't think i...

Alison

Petplan

27 days ago

Hi Barry, Firstly, we're truly sorry for the loss of Fyn. Losing a companion of 12 years is heartbreaking, and we can see how much he meant to you. We understand your frustration regarding the cost of insurance over Fyn's lifetime, and we appreciate you sharing your honest experience with us. We know that seeing premiums add up can feel disheartening. Pet insurance is designed to provide peace of mind and help cover unexpected or significant veterinary costs, but we recognise that every customer's experience is different. We share your concern for animal welfare, and we're committed to keeping our products as accessible and fair as possible. Your feedback is valuable and helps us understand how we can do better for pet owners like you. Again, our sincere condolences for Fyn. He was clearly very loved. Thanks, Alison - The Customer Service Team

Date of purchase: 07/29/2026