Had a free 4 week policy for my kittens after I adopted them. I had one occasion to try a claim but it was below the value of the excess so was rejected. When that policy came to an end, their quote...
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Alison
Petplan
18 days ago
Hi there, thank you for taking the time to share your experience, and we're glad we could provide cover for your kittens during those first important weeks!
We completely understand that price is an important factor when choosing pet insurance — it's only natural to compare options and find what works best for you.
What we'd like to highlight is that not all insurance policies are the same. Sometimes the difference in price reflects meaningful differences in what's covered when your pets need it most — and that peace of mind can make all the difference during an unexpected vet visit.
That said, we know every pet owner's situation is unique, and we respect your decision. If your circumstances ever change or you'd like to explore our range of plans, we'd be happy to welcome you and your kittens back.
Thanks, Alison - The Customer Service Team
Service was actually good. However communication could be better.
I thought my claim was taking a long time but when I checked my bank account I found the payment. An email would have been helpful.
Date of purchase: 10/03/2026
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Trusted Customer
Feefo Verified
19 days ago
i have two dashounds on the pet plan works out a lot better than paying straight up for things
Petplan are a fantastic company with whom we have insured our horses, dogs and cats for years. Always a pleasure to deal with, if ever we have had to make a claim
Date of purchase: 10/01/2026
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MK
Miss Laura Kohler
Feefo Verified
20 days ago
Date of purchase: 10/03/2026
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Trusted Customer
Feefo Verified
20 days ago
Good service would have been higher but, person i spoke to on phone i had difficulty understanding them as their English wasn't good. You need to make sure your lines are manned with people who can...
My husband and I were so touched by the empathy, consideration and compassion shown by Petplan during our saddest time following the passing away of our angel.
We felt that they do care about their...
My claim was submitted a bit later than I'd have liked due to my hospitalisation but with no explanation necessary I still received a cheque in the amount of time expected.
Overall very happy, even...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.