How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Paymentshield Reviews | Customer Service Reviews for https://www.feefo.com/reviews/paymentshield | Feefo

Displaying all 677 reviews

Trusted Customer

4 years ago

Date of purchase: 07/17/2020

Payment easy

I'm happy to pay my home insurance this way.

Diana

Paymentshield

4 years ago

Hi Thank you for leaving your 5 star feedback. It's great to hear that you are happy with our customer service and insurance cover. Have a lovely day. Diana, Paymentshield.

See full customer review

Steven

4 years ago

Date of purchase: 07/25/2020

What Steven said about Paymentshield:

I am going to stay with the buildings insurance because being on a low income cannot afford the contents as well.

Aisha

Paymentshield

4 years ago

Good Afternoon, Thank you for taking the time to leave your review. We appreciate all feedback. I am sorry that you have found Paymentshield expensive, we understand the market is competitive and that there will be insurances out there at a cheaper price in relation to different cover levels available. I would like tot take this opportunity to thank you for choosing to keep your Buildings Insurance with Paymentshield. Have a lovely day, Aisha - Paymentshield.

See full customer review

Jean

4 years ago

Date of purchase: 07/15/2020

What Jean said about Paymentshield:

I have only been with them a short while, so i can only go by there renewal each year which i am more than happy with.I can not say any more on them than that

Rebecca

Paymentshield

4 years ago

Good Afternoon, Thank you for taking the time to leave your review. We really appreciate your feedback about our service. We look forward to assisting you in the future. Enjoy your weekend. Rebecca, Paymentshield

See full customer review

John

Dukinfield

4 years ago

Date of purchase: 07/23/2020

What John said about Paymentshield:

Quick efficient service, reasonable price for a good cover.

Ruth

Paymentshield

4 years ago

Good Evening JohnThank you for your 5 star review and wonderful feedback. Have a good week and keep safe, Ruth, Paymentshield

See full customer review

Charlene

4 years ago

Date of purchase: 07/23/2020

What Charlene said about Paymentshield:

Would recommend

Professional and helpful. Would recommend.

Aisha

Paymentshield

4 years ago

Good afternoon, Thank you for taking the time to leave 5 star feedback. I am happy you found our customer service team professional and helpful. Please do not hesitate to contact us if you require any further assistance in the future. Have a lovely day, Aisha - Paymentshield

See full customer review

Grace

4 years ago

Date of purchase: 07/26/2020

What Grace said about Paymentshield:

I. Still waiting to hear back from whoever my claim was allocated to!

Aisha

Paymentshield

4 years ago

Good afternoon Grace, Thank you for providing feedback in relation to your experience with the insurer. I have emailed you and would welcome the opportunity of assisting you further. Very best wishes. Aisha, Paymentshield.

See full customer review

Trusted Customer

4 years ago

Date of purchase: 07/24/2020

Initial quote was way off the atctal cost of repairs.

Initial quote was way under the cost of actual repairs. I was far from happy with the initial quote and had to have two subsequent quotes to get the payout for the actual cost of repairs.

Diana

Paymentshield

4 years ago

Good morning Thank you for providing feedback in relation to your claims experience with the insurer. I have left you a message and would welcome the opportunity of assisting you further. Very best wishes. Diana, Paymentshield.

Trusted Customer

4 years ago

Good morning, the issue is resolved now, I received a payout for the correct amount In the end. The only way I could be further compensated would be if you could lower my monthly premium that I pay on my renewed insurance policy. Kind regards, Zak Smith

Diana

Paymentshield

4 years ago

Hi I'm happy to hear this was resolved. I will get one of our customer services team to give you a call to review your cover and look at your premium. Have a lovely day, Diana, Paymentshield.

See full customer review

Trusted Customer

4 years ago

Date of purchase: 07/22/2020

Brilliant service

Linzi

Paymentshield

4 years ago

Good Afternoon, Thank you so much for your fab review! Its so nice to hear our customer service team are doing a great job. We will look forward to assisting you in the future and enjoy the rest of your evening. Linzi, Paymentshield.

Linzi

Paymentshield

4 years ago

Thank you for your feedback.

See full customer review

Trusted Customer

4 years ago

Date of purchase: 07/23/2020

Very good

They are always and listen to you Before they try to help and always very polite when speaking to you and give a good price

Rebecca

Paymentshield

4 years ago

Good Afternoon, Thank you for taking the time to leave your great 5 star review. Its great to hear good feedback from our customers. We're so glad you are happy with the service from Paymentshield. We look forward to assisting you in the future. Enjoy your day. Rebecca, Paymentshield

See full customer review

Trusted Customer

4 years ago

Date of purchase: 07/18/2020

I would recommend your product to all and would by again Thank You

Rebecca

Paymentshield

4 years ago

Good Afternoon, Thank you for taking the time to leave your 5 star review. Its great to hear you would recommend Paymentshield. We look forward to assisting you in the future. Enjoy the rest of your day. Rebecca, Paymentshield

See full customer review

Not received a review invite?

About Paymentshield

Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keeping families in their homes or getting them back there as quickly as possible.

Read all

08448921700

A: 40 Mitre Street, Aldgate, Greater London, EC3A 5BZ, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo