How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

OneChoice Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,511 reviews

Trusted Customer

Feefo Verified

18 days ago

No comment

OneChoice

18 days ago

Hi there, Thank you for taking the time to share your review with us. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future. Kind regards, Scott

Product reviews

Date of purchase: 06/15/2026

Sinclair Apatu

Feefo Verified

NZL

20 days ago

What Sinclair Apatu said about OneChoice:

As mentioned previously, Francis was a pleasure to talk to, and a very quick application.

OneChoice

19 days ago

Hi Sinclair, Thank you for your feedback. We're glad to hear Francis was a pleasure to speak with and that your application process was quick and efficient. We appreciate your support and will be sure to pass on your kind words. Kind regards, Scott

Product reviews

Date of purchase: 06/16/2026

Trusted Customer

Feefo Verified

21 days ago

Great customer service

OneChoice

21 days ago

Hi there, Thank you for your feedback. We're delighted to hear you received great customer service. We appreciate your support and kind words. Kind regards, Scott

Product reviews

Date of purchase: 06/08/2026

Trusted Customer

Feefo Verified

21 days ago

Funeral Insurance

Service was ok,info was understandable but felt a bit rushed.Felt like the person was reading a scripted speech to me. I will read through the documentation very carefully.

OneChoice

21 days ago

Hi there, Thank you for your feedback. We're pleased to hear the information was understandable. We also appreciate your comments about the pace of the conversation and how it was delivered, as this helps us improve the experience we provide. Thank you for taking the time to share your thoughts.

Product reviews

OneChoice

21 days ago

Hi there, We appreciate the feedback you have shared with us and we would like the opportunity to walk you through our policy again so you can ask questions and gain a thorough understanding. Please let me know if you are open to this conversation and I can organise this around a time suitable for situation. I have also passed your comments onto our team. Kind regards, Scott

Date of purchase: 06/11/2026

Trusted Customer

Feefo Verified

22 days ago

well explained to which I understood very well the Policy

OneChoice

21 days ago

Hi there, Thank you for your feedback. We're pleased to hear the policy was explained clearly and that you found it easy to understand. We appreciate your support. Kind regards, Scott

Product reviews

Date of purchase: 06/11/2026

Crystal Brooke Larsen

Feefo Verified

NZL

26 days ago

What Crystal Brooke Larsen said about OneChoice:

amazing customer service

Really kind

OneChoice

26 days ago

Hi Crystal, Thank you for your kind feedback. We're delighted to hear you received amazing customer service and found our team to be so kind. We appreciate your support. Kind regards, Scott

Crystal Brooke Larsen

26 days ago

Thank you

Product reviews

Date of purchase: 06/09/2026

Trusted Customer

Feefo Verified

26 days ago

Very helpful

Very helpful and explains very clearly

OneChoice

26 days ago

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

Date of purchase: 06/08/2026

Theresa Fairest

Feefo Verified

NZL

28 days ago

What Theresa Fairest said about OneChoice:

Great very helpful understanding

OneChoice

27 days ago

Hi Theresa, It is always great to hear of the service our customers receive when speaking with our helpful team members and we appreciate you taking the time to let us know about your experience. Kind regards, Alisa

Product reviews

Date of purchase: 06/08/2026

Trusted Customer

Feefo Verified

29 days ago

I was happy with the way that the representative who I spoke to, handled my policy questions, & his telephone manner was very good & easy going. He had a nice, calm demeanor, which put me at ease, &...

OneChoice

27 days ago

Hi there, Thank you for your kind feedback. We’re so pleased to hear our team member provided helpful, patient service and made you feel at ease throughout the conversation. It’s wonderful to know all your questions were answered clearly and with care. Kind regards, Alisa

Product reviews

Date of purchase: 06/05/2026

Trusted Customer

Feefo Verified

1 month ago

Well assisted by the sales team

OneChoice

27 days ago

Hi there, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Alisa

Product reviews

Date of purchase: 06/05/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

OneChoice Reviews

OneChoice Life InsuranceMore reviews of this product (242)View product website

OneChoice Income Protection InsuranceMore reviews of this product (4)View product websiteVery happy, and very quick, Francis was professional, timely and friendly. I would recommend one choice to other providers, and will consider other policies i.e. Life and funeral

OneChoice Life InsuranceMore reviews of this product (448)View product website

OneChoice Funeral InsuranceMore reviews of this product (628)View product websiteBit overwhelming with all the information,I am reading through it carefully. I should have done funeral coverage earlier.

OneChoice Life InsuranceMore reviews of this product (448)View product website

OneChoice Funeral InsuranceMore reviews of this product (628)View product websiteReally easy to understand and got the right deal sorted for me. Highly recommend 👌

OneChoice Life InsuranceMore reviews of this product (448)View product website

OneChoice Funeral InsuranceMore reviews of this product (628)View product websiteWould recommend ... very helpful answered all my questions .... staff member i spoke to was very understanding very helpful great listener ..... she was very understanding ...... very helpful...Read more

OneChoice Life InsuranceMore reviews of this product (448)View product websiteA very positive telephone conversation occured, to set up my life insurance policy. Thank you to the operator who I spoke to🙂.

OneChoice Funeral InsuranceMore reviews of this product (628)View product websiteWell explained. Well assisted by the sales person.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?