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MSL Reviews | Customer Service Reviews for https://www.feefo.com/reviews/msl | Feefo

Displaying all 2,333 reviews

Mr Kenneth Buchanan

7 years ago

Date of purchase: 07/11/2017

What Mr Kenneth Buchanan said about MSL:

No problem

Quick and easy and no foreign helpline

MSL Quality Team

MSL

7 years ago

Dear Mr Buchanan

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 06/19/2017

No I wouldn't recommend anyone to them as the way they have dealt with case is absolutely shambolic.

MSL Quality Team

MSL

7 years ago

Dear Sir

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 03/11/2016

MSL Quality Team

MSL

7 years ago

Dear Sir

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Mr Levent Cerrah

L9ndon

7 years ago

Date of purchase: 06/17/2017

What Mr Levent Cerrah said about MSL:

They deal my case quickly and sort my car repair and courtesy car sorted at sameday and there was a specific staff to deal with my case and she was informing me every single step of my case

MSL Quality Team

MSL

7 years ago

Dear Mr Cerrah

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Mr Richard Crawford

7 years ago

Date of purchase: 01/05/2016

What Mr Richard Crawford said about MSL:

Had to chase for progress

Ok but not kept informed as to progress

MSL Quality Team

MSL

7 years ago

Dear Mr Crawford

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your

experience.

MSL Quality Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 06/25/2017

They are very rude

MSL Quality Team

MSL

7 years ago

Dear Sir

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience

.MSL Quality Team

See full customer review

Mr Philip White

8 years ago

Date of purchase: 05/17/2017

What Mr Philip White said about MSL:

Poor communication and knowledge of customer details

MSL Quality Team

MSL

7 years ago

Dear Mr White

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience

.MSL Quality Team

See full customer review

Mr Graham Peake

8 years ago

Date of purchase: 03/22/2017

What Mr Graham Peake said about MSL:

Excellent service from start to finish. Thank you.

MSL Quality Team

MSL

7 years ago

Dear Mr Peake

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team

See full customer review

Mrs Lisle Pugh

8 years ago

Date of purchase: 05/09/2017

What Mrs Lisle Pugh said about MSL:

Not first class

Came and looked at damage and said they would be in touch to arrange collection. I waited for a week with no follow up call, so I had to call to check they hadn't forgotten. It turned out the problem...

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MSL Quality Team

MSL

8 years ago

Dear Mrs Pugh

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

Trusted Customer

8 years ago

Date of purchase: 03/17/2017

Advisors are irresponsible no one knows what to do

MSL Quality Team

MSL

8 years ago

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team

See full customer review

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About MSL

MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.

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0161 822 0088

MSL, 5400 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GQ, United Kingdom

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