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Rated
Excellent

MSL provides claims services & legal expenses insurance with a strong ethos of putting customers’ needs first.

Service
4
/5

5

4

3

2

1

182

31

3

9

58

283

ratings over the past year

Displaying all 2,333 reviews
MA
Mrs Joanne Allen
East Grinstead
8 years ago
Date of purchase: 07/07/2016
What Mrs Joanne Allen said about MSL:
I was lucky to have Louise Ford as my contact, excellent service.
Louise Ford dealt with my claim. She worked extremely hard on my behalf and kept me informed on a regular basis. It helps having one contact throughout the process, which dragged on due to the...

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MSL Quality Team
MSL
7 years ago
Dear Mrs Allen

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team
MP
Mr Idris Patel
8 years ago
Date of purchase: 06/15/2017
What Mr Idris Patel said about MSL:
Tracy was brilliant in all areas but hire company will not use again
Very poor service on the company were the hire company used not professional and rude will not use the hire car company again
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MSL Quality Team
MSL
7 years ago
Dear Mr Patel

Thank you for taking the time to complete our survey and share your thoughts on our service.

We value all customer feedback and use it to help identify areas which require improvement.

Your details have been passed to a member of our team who will be in contact to discuss your experience.

MSL Quality Team
MK
Mr Philip Knight
8 years ago
Date of purchase: 06/12/2017
What Mr Philip Knight said about MSL:
Everything was handled very efficiently and relatively quickly.
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MSL Quality Team
MSL
7 years ago
Dear Mr Knight

We’re delighted you were pleased with the service you received and appreciate you taking the time to complete our survey.

MSL Quality Team
About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.
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MSL, 5400 Lakeside, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GQ, United Kingdom
Why trust Feefo reviews?

About MSL
MSL is one of the UK’s longest established providers of claims services & legal expenses insurance. Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. Experienced in complex claims, MSL aims to go further to understand our customers’ needs, supporting them through continuous investment in our people and processes as we aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.