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Direct Gap Reviews | Customer Service Reviews for https://www.feefo.com/reviews/motor-gap-ltd | Feefo

Displaying all 12,103 reviews

Mr Steve Grant

24 days ago

Date of purchase: 06/03/2025

Diane

Direct Gap

24 days ago

Hi Steve, Thank you for taking the time to leave a 4-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

See full customer review

Mr Brian Rollason

Coventry

26 days ago

Date of purchase: 06/03/2025

What Mr Brian Rollason said about Direct Gap:

Great service from Great Gap

I have used Direct Gap for many years and for many different cars. I just phone Elizabeth and she remembers who I am and arranges the Direct Gap insurance cover I require. Great service.

Diane

Direct Gap

25 days ago

Hi Brian, Thank you so much for taking the time to leave such a positive review. If you need any assistance at all in relation to your policy, please don't hesitate to get in touch. Many thanks Diane

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Mr Norman Paragreen

Stratford upon Avon

26 days ago

Date of purchase: 06/03/2025

What Mr Norman Paragreen said about Direct Gap:

Cheating the customer

I have just taken out a two year gap insurance on my new car, that was all done and was sorted. I previous insurance had expired. The next day my wife needed to take out gap insurance on her new car....

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Mr David Rowe

29 days ago

Date of purchase: 05/29/2025

What Mr David Rowe said about Direct Gap:

first class service from Elizebath, taking out a new poilicy was so easy.

Diane

Direct Gap

29 days ago

Hi David, Thank you for the 5-star review and for choosing Direct Gap. It's great to hear Elizabeth provided excellent service and was able to assist you with your purchase. Please don't hesitate to contact our friendly team of GAP experts should you need any assistance, Many thanks Diane

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Mr Christopher Bryant

1 month ago

Date of purchase: 05/30/2025

What Mr Christopher Bryant said about Direct Gap:

All staff were efficient and helpful and the website worked smoothly

Diane

Direct Gap

1 month ago

Hi Christopher Thank you for the 5 -star review, it's really appreciated. Please don't hesitate to get in touch if you need anything in the future. Many thanks Diane

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Mr PETER KELL

Barwell

1 month ago

Date of purchase: 05/29/2025

What Mr PETER KELL said about Direct Gap:

Easy

Fast and easy to obtain.

Diane

Direct Gap

1 month ago

Hi Peter, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Trusted Customer

1 month ago

Date of purchase: 05/27/2025

Gap Insurance

Flawless and expedient

Diane

Direct Gap

1 month ago

Hi, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Miss Nicola Voss

Essex

1 month ago

Date of purchase: 05/28/2025

What Miss Nicola Voss said about Direct Gap:

Always amazing customer service

Me and my family have been using Direct Gap for a number of years now and without exception always get amazing customer service (Thanks Hayley)I definitely wouldn't even think of going anywhere else....

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Diane

Direct Gap

1 month ago

Hi Nicola, Thank you for your 5-star review and for choosing Direct Gap. Customer Service is our number 1 priority so I'm delighted to hear you're happy with your purchase and the service we provided. Please don't hesitate to get in touch should you require any further assistance. Many thanks Diane

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Trusted Customer

1 month ago

Date of purchase: 04/11/2025

Very easy to cancel one policy and star a new one

Diane

Direct Gap

1 month ago

Hi, Thank you for taking the time to leave us a 5-star review. Should you have any queries in the future. please don't hesitate to contact us. Many thanks Diane

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Trusted Customer

1 month ago

Date of purchase: 05/24/2025

Good value Gap insurance

Haven't had to use the policy, but easy to set up and reasonably priced

Diane

Direct Gap

1 month ago

Hi, Thank you for taking the time to leave us a 5-star review. Should you have any queries in the future, please don't hesitate to contact us. Many thanks Diane

See full customer review

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About Direct Gap

At Direct Gap, we specialise in straightforward, great-value GAP insurance backed by expert advice and exceptional service. With nearly 40 years' experience in the motor industry, our team is here to make protecting your vehicle simple and stress-free. We offer a range of market-leading GAP policies — many of which you won’t find elsewhere — at highly competitive prices. Our UK-based advisors are friendly, knowledgeable, and never work on commission. That means no pressure, just honest guidance to help you choose the right cover for your needs. We’re proud of our reputation for clear advice, helpful support, and putting our customers first — every time.

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01422 756100

Westthorpe BIC, Westthorpe Fields Road, Killamarsh, West Yorkshire, S21 1TZ, United Kingdom