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Direct Gap Reviews | Customer Service Reviews for https://www.feefo.com/reviews/motor-gap-ltd | Feefo

Displaying all 12,098 reviews

Trusted Customer

3 days ago

Date of purchase: 06/23/2025

Gap insurance

I recently took out gap insurance for my new car. Very helpfull staff, sorted everthing out straight away over the phone. Really good customer service. Would recommend.

Diane

Direct Gap

3 days ago

Hi, Thank you for choosing Direct Gap and leaving a 5-star review, I'm delighted you were happy with the service you received. Many thanks Diane

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Trusted Customer

3 days ago

Date of purchase: 06/23/2025

Good service

Very polite. Answered any questions I had. Policy set up very quick. Good service 👍

Diane

Direct Gap

3 days ago

Hi, Thank you for choosing Direct Gap and leaving a 5-star review. I'm delighted you were happy with the service you received. Many thanks Diane

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Trusted Customer

4 days ago

Date of purchase: 06/22/2025

Diane

Direct Gap

3 days ago

Hi, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Trusted Customer

4 days ago

Date of purchase: 06/19/2025

Direct Gap policy, easy to use and half the cost than other companies.

We have just bought a car and was told about Direct Gap. We spoke to a staff member who explained everything in detail. Very reasonable terms.

Diane

Direct Gap

4 days ago

Hi, Thank you for taking the time out to leave us a 5-star review it's much appreciated. I am very pleased ti hear you were happy with the premium you paid. We do our best to keep the premiums as low as possible without compromising our high level of customer service. Should you require any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Mrs Ruth Park

Preston

5 days ago

Date of purchase: 06/18/2025

What Mrs Ruth Park said about Direct Gap:

Competitive GAP Insurance

This is the 3rd or 4th time that i have purchased the GAP insurance from this company. Always deal with a very nice lady called Elizabeth who offers me a good deal and is prompt at forwarding all...

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Diane

Direct Gap

5 days ago

Hi Ruth, Thank you for your 5-star review and for choosing Direct Gap. It's great to hear Elizabeth provided excellent service and was able to assist you with your purchase. Please don't hesitate to contact our friendly team of GAP insurance experts should you need any assistance. Many thanks Diane

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Trusted Customer

6 days ago

Date of purchase: 06/18/2025

Review of price and website/support.

Good price, compared to others, and easy to navigate the website. I called the company and a person answered., as opposed to a chat bot! Hopefully I won’t need to claim so cannot comment about how...

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Diane

Direct Gap

5 days ago

Hi, Thank you for the 4-star review, it's really appreciated. Please don't hesitate to get in touch if you need anything in the future. Many thanks Diane

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Mr Wayne Parry

6 days ago

Date of purchase: 06/18/2025

Diane

Direct Gap

6 days ago

Hi Wayne, Thank you for taking the time to leave a 5-star review. If we can be of any further assistance, please don't hesitate to get in touch. Many thanks Diane

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Mr Derek Butterworth

Wrexham

6 days ago

Date of purchase: 06/20/2025

What Mr Derek Butterworth said about Direct Gap:

Website was easy to navigate

Diane

Direct Gap

6 days ago

Hi Derek, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don't hesitate to get in touch if you need anything else. Many thanks Diane

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Trusted Customer

6 days ago

Date of purchase: 06/20/2025

Really great

Really easy to use the website but if you need to call they are really helpful too

Diane

Direct Gap

6 days ago

Hi, Thank you for your review. I'm pleased to hear you found the online process quick and easy. Don't hesitate to get in touch if you need anything else. Many thanks Diane

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Trusted Customer

9 days ago

Date of purchase: 06/17/2025

Renewing my gap

Haley was very easy to talk to there was no rush. She was very friendly and helpful. Also very clear as far as hearing her was I also rung back with a slight problem and she sorted that as well

Diane

Direct Gap

7 days ago

Hi, Thank you for your 5-star review and for choosing Direct Gap. We're pleased to hear Haley was able to assist you in finding the right policy to meet your needs and explained everything clearly. Please don't hesitate to get in touch if you require any further assistance. Many thanks Diane

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About Direct Gap

At Direct Gap, we specialise in straightforward, great-value GAP insurance backed by expert advice and exceptional service. With nearly 40 years' experience in the motor industry, our team is here to make protecting your vehicle simple and stress-free. We offer a range of market-leading GAP policies — many of which you won’t find elsewhere — at highly competitive prices. Our UK-based advisors are friendly, knowledgeable, and never work on commission. That means no pressure, just honest guidance to help you choose the right cover for your needs. We’re proud of our reputation for clear advice, helpful support, and putting our customers first — every time.

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01422 756100

Westthorpe BIC, Westthorpe Fields Road, Killamarsh, West Yorkshire, S21 1TZ, United Kingdom