This email is in regards to the Luxury Gold Ultimate Italy trip that my husband and I just completed on October 14 with your company. I have the following comments:
Our Tour Director was Francesca...
Fantastic travel experience due to the wonderful guides throughout our luxury beyond luxury gold experience traveling in London and Paris!
Dale Anderson
Luxury Gold
8 years ago
At Insight Vacations, we take care of all of the details of our guests’ journeys so that you can relax and look forward to journeying with ease. That said; it pleases us to read that our team helped to make your experience with us so special. Additionally, we hope that you will join us again soon to discover more exciting destinations.
Date of purchase: 09/30/2017
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Trusted Customer
Feefo Verified
8 years ago
We enjoyed the experience but found the scheduling a bit intense with early starts and late finishes
Dale Anderson
Luxury Gold
8 years ago
Our itineraries are designed to help our guests get the most out their time in each destination. At times, to ensure that our guests get access to the best sights and locations this can mean some days will require earlier starts or later returns. However, we appreciate that the pace was not to your preferences and we have informed our Product Development team of your comments. Nonetheless, we are very happy that the Itinerary Covered the keys attractions that you wanted to visit and we hope to journey with you once more, in the future.
Customer service was excellent. I really enjoyed the trip. Hotels were 5-star quality. Food and drinks were superb. I absolutely have no complaints at all. Bus was clean and comfortable. Tour guide...
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Dale Anderson
Luxury Gold
8 years ago
It's great to read your comments and learn that you had a wonderful time with Insight Vacations in Italy; as a lot of careful planning goes into creating remarkable experiences for our guests. Nonetheless, we hope that you have taken many fantastic memories away from the tour and we hope to welcome you back for another fascinating journey soon.
Product reviews
Date of purchase: 10/01/2017
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Trusted Customer
Feefo Verified
8 years ago
Both the guides we had were great. Tim our guide in London was very helpful and could be found in the lobby of our hotel if we need him. The hotel staff in London were very friendly and polite. ...
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Sophie - Quality Control Manager
Luxury Gold
8 years ago
We are very pleased that you enjoyed the service of our dedicated team throughout this tour, as we are committed to helping our guests’ journey with ease. Furthermore, while we are delighted that you had a great time during your stay in the hotel in London; we regret to learn that your experience in Paris was not as pleasant. All room allocations are done by the hotel prior to arrival; however, we are happy that your accommodation offered to make adjustments to suit your requirements, as soon as possible. Nonetheless, we hope that you have taken many wonderful memories away from your Luxury Gold experience with Insight Vacations.
Francesca Bossi, our tour concierge, was well organized and very attuned to the needs of the people on the tour. Bus arrived on time, restaurants accommodated everyone's needs, entrance into sights...
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Dale Anderson
Luxury Gold
8 years ago
It pleases us to read that the careful attention paid to the needs of our guests by the Tour Director; helped to ensure an enjoyably smooth journey for you in Italy. Furthermore, we are delighted that you had a good time taking in all the sights on the itinerary and we hope that you will be joining us in the future, to uncover more exciting destinations.
Product reviews
Date of purchase: 10/01/2017
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Maxine Neller
Feefo Verified
8 years ago
What Maxine Neller said about Luxury Gold:
Provided appropriate info in timely manner.
Christine – Supplier Relationship Manager
Luxury Gold
8 years ago
At Insight Vacations, we strive to keep our guests well informed and therefore, it pleases us to read that you were kept well informed throughout your Luxury Gold experience. Furthermore, we hope that you will join us for another adventure in the near future.
Date of purchase: 10/09/2017
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Trusted Customer
Feefo Verified
8 years ago
We found the tour guide, driver and assistant very helpful and polite. The tour guide was very knowledgeable.
Accommodatin excellent.
Dale Anderson
Luxury Gold
8 years ago
Our itineraries have been specially made to help our guests make the most out of their journeys. So, it makes us happy to read that you enjoyed your time in India. In addition, we are delighted that the hotels and service lived up to your expectations and we hope to welcome you back to travel with us again soon.
Product reviews
Date of purchase: 09/30/2017
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Marilyn Dunstan
Feefo Verified
8 years ago
What Marilyn Dunstan said about Luxury Gold:
Hotels were excellent and dinners very good
Dale Anderson
Luxury Gold
8 years ago
We take great pride in the accommodations and cuisine incorporated into our tours as we know that these experiences can help make a good tour into an unforgettable one. Therefore, it makes us very happy to read your comments. Additionally, we would like to thank you for your concerns about the included attractions and organisation of the tour, which we have in turn forwarded to our Product Development team for their review. Nonetheless, we truly hope that you have taken many enjoyable experiences away from your time with Insight Vacations in Canada.
overall, everything was well done and the local and main guides were excellent. the insight person for Nepal was overshadowed by the other guides, and was a bit too indecisive, but no enough to be...
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.