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Luxury Gold Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

8 years ago

Attentive, friendly, professional and customer centric.

Christine – Supplier Relationship Manager

Luxury Gold

8 years ago

Our dining experiences have been designed to provide the most authentic flavours and help bring your destination to life in a delicious way. It is because of this that it disappoints us to read that the cuisine on the trip did was not to your tastes. With that in mind, we will be looking into your comments to ensure that similar concerns do not affect our guests’ experiences going forward. That said; we are still delighted that you enjoyed the service during your vacation and we hope that we have been able to help you gain a deeper insight into the life and history of Spain and Portugal.

Christine – Supplier Relationship Manager

Product reviews

Date of purchase: 10/06/2017

0

GA

Geoffrey Ashcroft

Feefo Verified

8 years ago

What Geoffrey Ashcroft said about Luxury Gold:

The service provided by the coach driver & tour director were extremely good one of the best we have had with Insight over the many tours we have had with Insight.

Dale Anderson

Luxury Gold

8 years ago

By listening to our guests feedback we are continuously taking on board new ways to improve our guests experiences. Therefore, we are delighted to read that you truly enjoyed the service provided on your latest Luxury Gold journey. Additionally, we hope that you have taken some fantastic memories away from your time in New England.

Date of purchase: 09/23/2017

0

CN

Chin Yang Ng

Feefo Verified

8 years ago

What Chin Yang Ng said about Luxury Gold:

Most likely

Product reviews

Dale Anderson

Luxury Gold

8 years ago

While we are delighted that you were impressed with your previous experience with Insight Vacations, it saddens us to learn that this one fell slightly short of your expectations. A lot of preparation goes into ensuring our guests comfort and therefore, we regret that the hotels and cuisine was not as you had anticipated. Nonetheless, we will be communicating this to our Quality Control department to help ensure the continuation of our guests’ satisfaction, going forward. Moreover, we hope that you have taken some special highlights away from your Luxury Gold journey.

Date of purchase: 10/06/2017

0

Trusted Customer

Feefo Verified

8 years ago

good itinerary, good hotels although Barcelona's location was too far out of city. excellent tour director Emma. fun activities. local guides -some good, some not so good. would have liked a smaller...

Christine – Supplier Relationship Manager

Luxury Gold

8 years ago

We are very pleased that this itinerary covered all of the destinations that you wanted to visit and that the quality of the accommodations lived up to your expectations. Further to that, we have forwarded your thoughts about the hotel in Barcelona to our Operations team for their review and we hope that you have taken many brilliant memories away from the trip.

Product reviews

Date of purchase: 10/06/2017

0

AB

Andrea Benfield

Feefo Verified

Newton, NC

8 years ago

What Andrea Benfield said about Luxury Gold:

Excellent trip, everything was as advertised, and better!

Every activity was fulfilled as advertised. The accomadations were excellent AND all guides were all exceptional. I felt truly taken care of and safe. Robert Campos was outstanding in his detail...

Dale Anderson

Luxury Gold

8 years ago

It makes us very happy to learn that all of the elements of the tour came together seamlessly to create an excellent experience for you in Peru. What's more, we fell privileged that you trusted Insight Vacations and Luxury Gold to provide you with your journey of a lifetime, and we look forward to our next adventure together in the future.

Product reviews

Date of purchase: 10/20/2017

0

NA

Neil Ascher

Feefo Verified

8 years ago

What Neil Ascher said about Luxury Gold:

Roberto, our tour director was absolutely fantastic!

Product reviews

Dale Anderson

Luxury Gold

8 years ago

Our Travelling Concierges love nothing more than helping to ensure an exceptional experience for our guests. Therefore, we are delighted to read that Roberto assisted to make your time in Peru so memorable. Furthermore, we would like to thank you for your suggestion which is now with our Product Development department for their consideration and we hope to welcome you back to travel in luxury with us again soon.

Date of purchase: 10/20/2017

0

AR

Andrew Reed

Feefo Verified

8 years ago

What Andrew Reed said about Luxury Gold:

Perfect Peru

Insight's Luxury Gold works by combining a very well planned itinerary with the best some of the best tour guides around. Luxury Gold's Treasures of the Incas demonstrated this perfectly. I am so...

Dale Anderson

Luxury Gold

8 years ago

At Insight Vacations, we pride ourselves on the professionalism of our dedicated team who love nothing more than showcasing our exciting experiences to our guests and ensuring that each journey is an unforgettable one. That said; we are very happy that Machu Picchu stood out as a highlight of your journey and we hope that you have taken many more wonderful memories away from this adventure.

Product reviews

Date of purchase: 10/20/2017

0

BS

Beata Alicja Szponarski

Feefo Verified

8 years ago

What Beata Alicja Szponarski said about Luxury Gold:

I would recommended the service and would buy from them again.

Product reviews

Dale Anderson

Luxury Gold

8 years ago

At Insight Vacations we strive to include the perfect amount of included experiences into each day of our carefully designed itineraries . Additionally, we offer Optional Experiences on our tours for those that may wish to explore further or alternatively our guests are more than welcome to use this time for independent sightseeing or downtime. We believe that this gives our guests the opportunity to discover each destination in a way that suits their individual needs. Nonetheless, we would like to thank you for your suggestion and hope that you have taken many amazing memories away from your time on the Treasures of the Incas tour.

Date of purchase: 10/20/2017

0

Trusted Customer

Feefo Verified

8 years ago

Wondeful experience of Peruvian culture, history and ancient sites.

The tour was well organised, the places we went to were outstanding. A lot of thought was put into the structure of the tour. We saw a variety of really interesting parts of the Peruvian culture....

Dale Anderson

Luxury Gold

8 years ago

Our guests well-being is our number one concern; so it pleases us to read that your Tour Director assisted to ensure that everyone was well looked after on their journey. Furthermore, we are delighted that you enjoyed taking in the carefully chosen destinations in the itinerary and we hope that you will join us again soon to experience another excellent Luxury Gold adventure.

Product reviews

Date of purchase: 10/20/2017

1

LW

Lois Wilson

Feefo Verified

Aliso Viejo, CA

8 years ago

What Lois Wilson said about Luxury Gold:

This was our first time using Insight Vacations, I had read good reviews. I have to say everything they planned and organized was first rate. Our guide Lorenzo was a wealth of knowledge. Lorenzo was...

Dale Anderson

Luxury Gold

8 years ago

The Ultimate Italy itinerary is a great way to uncover much of this remarkable destination in a snapshot of time. That said; it makes us happy to learn the tour covered many of the aspects of Italy you wanted to experience. What's more, we are delighted that our Tour Director helped to bring your destination to life and we hope to welcome you back to enjoy many more exciting experiences in the future.

Product reviews

Date of purchase: 10/08/2017

0

Luxury Gold Reviews

Spain & Portugal in StyleMore reviews of this product (109)View product websiteInteresting and informative; however, some local guides provided too much detail/commentary. Not enough evening meals included and most meals were of poor quality.

Spain & Portugal in StyleMore reviews of this product (109)View product websitePoor and unauthentic restaurant selection from included dining, as compared to Insight Gold Italy. Poor allocation of hotel rooms with mostly no views or corner rooms, as compared to Insight Gold...Read more

Spain & Portugal in StyleMore reviews of this product (109)View product websiteincluded all the places I hoped for!

Treasures Of The IncasMore reviews of this product (84)View product websiteAll features of this trip were excellent and better than expected!

Treasures Of The IncasMore reviews of this product (84)View product websiteLoved all the places we went. Wish we had another day or two in Cusco, but wouldn't want to eliminate anything we did.

Treasures Of The IncasMore reviews of this product (84)View product websiteMachu Picchu is a highlight but there was so much more.

Treasures Of The IncasMore reviews of this product (84)View product websiteItinerary was almost perfect.I would love to have bit more of a rest time middle of the vacations as program was very busy....like maybe one day to have bit of a relax and could enjoy some of the...Read more

Treasures Of The IncasMore reviews of this product (84)View product websiteThe itinerary was excellent, well planned and nicely timed.

Ultimate ItalyMore reviews of this product (346)View product websiteAs this was our first trip to Italy I wanted to make sure our tour encompassed every aspect of Italy and its rich history. Insight tours and Lorenzo made our trip the best ever.

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