I have submitted the feedback form at the end of the tour.
Customer service by the Singapore team (Nicholas and Fung Min) was exceptional! They came through for us when the travel agent we booked...
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Jillian - Head of Operations
Luxury Gold
8 years ago
Our dedicated team work passionately to ensure our guests well-being; therefore, it makes us happy to learn that you enjoyed the service provided from the beginning to the end of your tour. As well, whether chosen for their central location or scenic charm, our luxury hotels are specially selected from the very best in the region to add something special to your itinerary. Additionally, we cannot guarantee that the rooms at the accommodations will have a specific view; although, our hotel partners do try to provide rooms with a view when possible. Also, our itineraries are carefully crafted so that our guests can experience the best sights in the snapshot of time they have with us. However, we appreciate that an alternative route and destinations would have been better suited to your preferences. Furthermore, we are sorry to read that this time you were not as impressed with your dining experiences as you were during your last journey with Insight Vacations. However, we always strive to ensure that the quality of the cuisine on our tours is up to the high standards that we expect. What’s more, our luxury touring coaches have been customised to give our guests more legroom and extra comfort than on a normal 53 seater coach; yet, we are sorry to hear that the size of the group was not what you had anticipated. Nonetheless, thanks very much for all of your comments which are paramount to making our tours even more enjoyable and we truly hope to welcome you back to journey with us again in the future.
Jillian – Head of Operations
Product reviews
Date of purchase: 10/08/2017
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Yang Guan Tan
Feefo Verified
Singapore
8 years ago
What Yang Guan Tan said about Luxury Gold:
Friendly, knowledgeable concierge, excellent driver. Good marketing services.
Dale Anderson
Luxury Gold
8 years ago
We are delighted that you truly enjoyed your carefully made Italian itinerary and we are happy that you were impressed with the service on the tour. Furthermore, we have forwarded your suggestions to our Product development team for their consideration going forward and we hope to welcome you back to explore with us again in the future.
The guide was over bearing. He did not allow us any free time. He had a hidden agenda with regard to where and when we could shop let alone soak up some local color. India is off the list for me!
Dale Anderson
Luxury Gold
8 years ago
It concerns us to read that your service experience with Insight Vacations was anything short of exceptional. Therefore, we will look further into these comments with our Operations team to ensure the continuation of our guests’ satisfaction going forward. Nonetheless, we hope that you have still taken some pleasant memories away from your time in India.
An excellent tour with lots of variety in places visited & special local tours that were exclusive to our group. Most of the cities had real energy, particularly Chicago, Nashville & New Orleans.
Dale Anderson
Luxury Gold
8 years ago
At Insight Vacations we go to great lengths to ensure that our guests can profit from truly unique experiences. That is why; we are very pleased to read that you really liked the sights and activities that this itinerary incorporated. Furthermore, we hope that you have taken many memorable highlights away from your time on the tour and that you thoroughly enjoyed your Luxury Gold experience.
Date of purchase: 09/10/2017
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Patrick Kelly
Feefo Verified
8 years ago
What Patrick Kelly said about Luxury Gold:
Well organised, catered for everyone's needs courteous and respectful, knowledgable.
Dale Anderson
Luxury Gold
8 years ago
Thank you for writing to us about your time on the Essence of India trip. It makes us very happy to learn that all of the features of your journey, came together perfectly to create a high quality experience. What’s more, we hope that you have made many special memories and to welcome you back again soon for another luxurious adventure.
Group too large for gold level. Lot of waiting in line, often took an hour or more for the suite case to arrive. Hotels were good but one was a 1.2 mile around trip walk for breakfast.
Most meals...
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Dale Anderson
Luxury Gold
8 years ago
Thank you very much for your feedback. We work passionately to ensure that our guests can relax and journey with ease when touring with Insight Vacations. Therefore, we are saddened to learn that you felt the organisation of the tour could have been improved. As well, while we want our guests dining experiences to be nothing but authentic and delicious; we are sorry to read that the dinners were not suited to your tastes. As a result, we have forwarded your comments to our Operations and Quality Control Departments to help make the necessary improvements. That said; we are happy that you were impressed with the breakfasts and service on your tour and we hope to have a chance to restore your full trust in our experiences in the future.
This was not what I expected for the $$$ the hotel Napoleon Paris was very small we had to pay an additional 50 euros a night for an upgrade to a room where we could at least put our luggage and also...
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Sophie - Quality Control Manager
Luxury Gold
8 years ago
Our hand crafted selection of luxury hotels have been chosen to give you a real insight into each destination and add something truly special to your itinerary. Therefore, it saddens us to learn that the Hotel Napoleon in Paris didn't meet your expectations. Nonetheless, we very much value your feedback and we will be looking into the points that you have raised. Furthermore, we would like to thank you for your additional suggestions and we are very happy to hear that you have left your Luxury Gold journey with so many wonderful highlights.
The whole holiday was excellent. The Tour director was Super effiecient, and everything went smoothly
Dale Anderson
Luxury Gold
8 years ago
At Insight Vacations, we take care of all of the details of your tour so that you can relax and look forward to travelling in luxury. That is why; it pleases us to learn that you had an enjoyable and seamless journey. What's more, it makes us happy to read that you came away with a great buy and we hope to welcome you back for another excellent adventure again soon.
Product reviews
Date of purchase: 10/12/2017
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Trusted Customer
Feefo Verified
8 years ago
Well organized. Hotels were great. Tour guide and helper were respectful, helpful and took good care of everyone. Our safety and comfort was always prioritized.
Dale Anderson
Luxury Gold
8 years ago
Our guests’ well-being is our number one concern and it pleases us to learn that this was clearly apparent throughout your journey. Furthermore, we appreciate that going in search of the tigers of Ranthambore was not suited to your preferences. Therefore, we have passed on your suggestion to our Product Development team for their consideration. Nonetheless, we hope that you have some great memories from your time in India.
Our guide Rajeev was extremely helpful and informative. The bus driver VJ was brilliant. I was amazed at his driving skills. We were able to see extra things as we drove from place to place. I really...
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Dale Anderson
Luxury Gold
8 years ago
It pleases us to learn that our Imperial Rajasthan itinerary was everything that you had dreamed of. Furthermore, our experienced coach drivers are there to transport our guests safely to their destination via the best and most scenic routes. So naturally, it makes us happy that you were able to gain a real Insight into your destination, whilst touring in comfort and class. Additionally, we would like to thank you very much for your feedback and we hope to see you return for another Luxury Gold experience again soon.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.