Luxury Gold Reviews

At Luxury Gold, considerable effort is put into selecting our hotels to make certain that each accommodation brings something special to our itineraries in terms of quality, comfort and value. The size and character of some hotel rooms can vary; however, the condition of each establishment should still be in-line with our high standards. Although, we are delighted that your accommodation in Bergen stood out as a highlight of your trip and that you would recommend our guided holidays. Nevertheless, your concerns will be investigated accordingly to help us make any necessary improvements to our guests’ experience and we hope to provide you with a journey that exceeds your expectations in the future.

We thank you for your recognition of the meticulous preparation that goes into our carefully crafted itineraries and we are delighted that your Travel Director’s professionalism stood out throughout your entire trip. Furthermore, it is disappointing to learn that the dynamics of the group and the view from your hotel rooms affected your enjoyment; however, we are pleased that the possibility to upgrade was available and helped to improve your experience. Nevertheless, we truly hope to have the pleasure of guiding you across more wonderful destinations in the future.

Thank you for sharing constructive feedback about your time in Peru, as there is much to be deduced from this important first-hand insight. Luxury Gold is proud to offer small group journeys, where groups are an average of thirty but not more than forty guests; smaller than you'll find elsewhere. With that said, please allow us to express our apologies for any miscommunication that you seemed to have experienced on this rare occasion concerning this matter. The Treasures of the Incas guided holiday is an excellent and luxurious way to discover the mysterious world of the Inca empire in Peru. This itinerary is developed around notable points of interest and previous guest satisfaction, and we therefore regret to learn of your disappointment with its pace and structure. Your concerns have been duly noted and are being closely examined by our Product Development team so that enhancements can be made where appropriate. To continue, please know that our Travelling Concierges are carefully handpicked and undergo extensive training to ensure the highest standards of professionalism are met. We're therefore disheartened to read about your experiences and have forwarded them to our Operations team so that they can be addressed directly with your Travelling Concierge and ensure a better experience going forward. We otherwise hope that your journey in Peru inspired the creation of endearing memories that you will hold close for many years.

It was a pleasure to read about the excellent time you had on the "Majesty of the Rockies" guided holiday. We love creating experiences our guests will treasure forever and no one does that better than our dedicated team of Travelling Concierge and Coach Driver. We're therefore delighted to learn that both Nancy and Martin's exceptionalism led to the creation of comfortable, hassle-free memories during your time in Canada. We hope these memories are enduring and that they, along with our loyalty program, encourage you to embark on a new adventure to another exciting destination.

It is our intention to ensure that all of the finer details of your journey have been taken care of in advance, meaning that you can travel in confidence and enjoy taking in all of the remarkable sights throughout your trip. Therefore, we are delighted that you able to travel with ease under the guidance of our dedicated team and we hope to share many more exciting itineraries with you in the future.

It was a pleasure to read your constructive feedback, as this first-hand insight is very important to us and is being given very close attention. Our Travelling Concierges are carefully handpicked based on knowledge and experience, and undergo extensive training to ensure the highest standards of professionalism are met. We're therefore surprised to learn of Mark's inconsistency with the quality of service that Luxury Gold is so well known for. The comfort of our guests remains our main priority and as such, your comments have been forwarded to our Operations team so they can be directly addressed with him and ensure a better experience going forward. The "French Vogue" guided holiday is an excellent way to discover the glamour and rich heritage of France in a snapshot of time, however we regret to learn of your slight disappointment with the pace of the itinerary. We have consequently also passed on your concerns to our Product Development team for further analysis. Regarding the Optional Experiences, it should be noted that our third-party suppliers each follow different protocols, but we will nonetheless review this matter to make certain that they each uphold the same standards that we set for ourselves. We hope your memories from France remain particularly uplifting and we hope they, in addition to our loyalty program, encourage you to embark on a new adventure to another exciting destination.

It was great to read this constructive feedback about your time in France, as there is much to be deduced from these important first-hand insights. Our Travelling Concierges are carefully handpicked based on knowledge and experience, and still, they undergo further training to ensure the highest standards of professionalism are met. We're therefore surprised to read your comments and have shared them with our Operations team so they can be addressed directly with Mark and ensure a better experience going forward. The French Vogue guided holiday is an excellent way to discover the glamour and rich heritage of France in both personal and more formal settings. Although this itinerary is developed around notable points of interest and previous guest satisfaction, we regret to learn that you were slightly displeased with its structure. Please know that your concerns and suggestions have been duly noted and our Product Development team is giving them much consideration. We otherwise hope your journey through France was uplifting and inspired the creation of endearing memories that you will hold close for many years.