From a customer service perspective, Luxury Gold provided an excellent experience. For example, travel documents available both online and via hardcopy; Travel Concierge always available, extremely...
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Jillian - Head of Operations
Luxury Gold
8 years ago
Thank you so much for informing us about the excellent time that you had with Luxury Gold on the timeless Scandinavia and we are truly happy that you were impressed with the service that you received throughout the trip. What’s more, we are delighted that your transfers, documentation, hotels and included experiences all meet your expectations. As well, we are always looking into new ways to make our itineraries even more exciting and your comments will be used to help us achieve this. That said; we hope to have the pleasure of accompanying you to take in more stunning sights and scenery in the near future.
Transportation and accomodations were excellent. Tour guide was energetic and pleasant. Tour meals were all first class, with one exception in Victoria.
The Tour Director was friendly, helpful, knowledgeable, well organised and enthusiastic.This meant that our travel each day was trouble free and enjoyable.
Product reviews
Dale
Luxury Gold
8 years ago
At Luxury Gold, we love helping our guests to connect with their destination in a meaningful way and so we are delighted that you got a real feel all of the different sites that the Majesty of the Rockies Goldleaf itinerary explored. Furthermore, we hope that you will join our highly skilled team again soon to discover more remarkable locations with confidence and ease.
Date of purchase: 06/09/2018
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Trevor Hill
Feefo Verified
8 years ago
What Trevor Hill said about Luxury Gold:
TD knowledge and enthusiasm was infectious
Little touches that made the difference.
Accommodation and facilities were excellent.
Our tour director Nancy and the driver makes the tour so enjoyable. The accommodation were fantastic, so luxury.
Dale
Luxury Gold
8 years ago
It makes us very happy to learn that you had a comfortable stay at all of the accommodations throughout the trip as our guests' well-being is one of our top priorities. Furthermore, we are delighted that your experience was seamless from start to finish and we hope that you will join our expert Travelling Concierges and Drivers again soon for another luxurious travel experience.
Loved the scenery, the tour guide and the driver BUT living out of a suitcase is not our idea of a holiday.
Once was enough even though LG was excellent. Ships, not buses, are our future. Well...
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Product reviews
Date of purchase: 06/09/2018
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Trusted Customer
Feefo Verified
8 years ago
The tour director was wonderful, not only extremely knowledgeable and organized, but very helpful with the flight and baggage delays we had at the start of the tour. The bus drivers were very...
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Jillian - Head of Operations
Luxury Gold
8 years ago
At Luxury Gold, we endeavour to ensure that there are a variety of interesting activities in our itineraries and hope that many will appeal to each traveller’s preferences. Therefore, it delights us to learn of all of the incredible highlights that you have taken away from your experience on the Timeless Scandinavia. Furthermore, we are delighted that our team's dedication to outstanding service was felt throughout your time on the trip and we hope to help you comfortably explore more remarkable destinations once again.
Your choice of hotels was average except in Oslo- rooms allotted to us were always of the lowest category. We wasted time travelling. The schedule could have been better managed. Many points of...
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Product reviews
Dale
Luxury Gold
8 years ago
We truly regret that the Timeless Scandinavia itinerary wasn’t as you had anticipated and to learn of any discomfort that you experienced during your time on the trip. At Luxury Gold, we work passionately to provide our guests with exceptional experiences and for this reason; we have passed on your feedback to the concerned departments to ensure that the quality of this journey remains in line with the high standard that we expect. Nevertheless, we thank you for your suggestions and hope that there were many enjoyable moments that stood out from your time in the region.
Customer service representative was congenial. Our travel guide was well organized.
She knew when to pre plan our morning breaks. We had an area set up with coffee and morning delicacies ready....
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Dale
Luxury Gold
8 years ago
We are delighted that you truly enjoyed the variety of experiences and sights that this itinerary is comprised of and we are pleased that our Travel Director's attentiveness helped to ensure a seamless journey. Furthermore, we hope that you will join us again soon to take in more magnificent destinations in comfort and luxury.
Excellent tour director. Made herself available for guidance and suggestions.
City center hotels wonderful for exploring area in free time.
Dale
Luxury Gold
8 years ago
The Timeless Scandinavia itinerary is filled with many wonderful experiences and we are delighted that you had a great time exploring all of the attractions with us on your recent trip. Furthermore, we hope that you have captured some remarkable sights and scenery and that you will join us again to explore more stunning destinations with ease.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.