Comfortable coach; Not value for money - little information provided on locations; points of interest or what was happening each day; little care or attention paid to whether clients were satisfied;...
Read more
Kyle
Luxury Gold
8 years ago
Thank you for sharing constructive feedback about your recent experience in Canada, as this first-hand insight is very important to us and is being given much attention. While we're pleased to learn of your content regarding the itinerary, we're disheartened to know that you felt anything short of complete satisfaction with this guided holiday. To begin, our Travelling Concierges are carefully handpicked and undergo extensive training to ensure the highest standards of professionalism are met. We therefore regret to hear of the lack of information provided to you throughout your journey and would like to apologize for any subsequent complications. To continue, we work diligently to ensure that each hotel adds value to your itinerary and we're therefore thankful for you bringing these concerns to our attention. They have been passed on to our Quality Control team to ensure our partners continue to maintain the same high standards we're recognized for. With that said, we hope your newly created memories are nevertheless particularly uplifting and for the chance to restore your full trust in Luxury Gold.
Insight are always efficient organisers & takes care of all passengers from all walks of life which at time can be challenging. Ben our Conceirge was very friendly & accommodating in all enquiries &...
Read more
Product reviews
Date of purchase: 07/14/2018
0
Share
Trusted Customer
Feefo Verified
8 years ago
I would use them again .
Product reviews
Date of purchase: 06/29/2018
0
Share
TC
Trusted Customer
Feefo Verified
Melbourne Australia
8 years ago
What Trusted Customer said about Luxury Gold:
The little extras to ensure we enjoyed our holiday & yes we would recommend them.
There was not enough information given regarding thing to see when in cities around the hotels stayed in. We were not given maps in time to ask for directions. Once out of the bus we were left to our...
Read more
Kyle
Luxury Gold
8 years ago
Thank you for sharing constructive feedback about your recent experience in Eastern Canada, as this first-hand insight is very important to us and is being given much attention. To begin, our Travelling Concierges are carefully handpicked and undergo extensive training to ensure the highest standards of professionalism are met. We're therefore disheartened to hear of the lack of information provided on this rare occasion and have forwarded your comments to our Operations team who will address them directly with Benjamin to ensure a better experience in future. To continue, we regret to learn of your disappointment regarding the available dining experiences and would like to apologize for any discomfort caused as a result. We're nevertheless grateful for your suggestions and have forwarded them to our Product Development to for analysis in that regard. With that said, we remain hopeful that your new memories are particularly uplifting and for the chance to restore your full trust in Insight Vacations.
Product reviews
Date of purchase: 07/14/2018
0
Share
TC
Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Luxury Gold:
I was happy with the places we went to and that we had free time. Customer service was great Karen Glower and Alessandro Mahir were great. I would have liked to spend more time in Perugia and...
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.