Thank you for choosing PoolSupplies.com! We appreciate the great review.
Product reviews
Date of purchase: 05/31/2023
0
Share
DT
Dwayne The Rock Thomas
Feefo Verified
3 years ago
What Dwayne The Rock Thomas said about Poolsupplies.com:
I ordered n needed 75’ but only got 72’ thank n I’m grateful for what I did receive
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Dwayne, we're glad you liked the product, despite falling short! We encourage you to contact our team of customer support experts about this issue. You can reach them at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance. Thank you for your feedback!
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello Dwayne! We're glad you enjoyed the product, but we would like to assist you with correcting your order! We encourage you to contact customer service at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for more information. Thank you for your feedback, we appreciate it!
Date of purchase: 06/10/2023
0
Share
Trusted Customer
Feefo Verified
3 years ago
Disappointed. Been trying for over a week to get the ladder to sink. It will not. I spent a lot of money on the ladder and am disappointed that it will not sink fully. Also the pieces on the right...
Read more
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're sorry that you are experiencing this! We value the safety of the individuals that use our products and we're sorry your ladder hasn't met that standard. We would love to help you with your order, please contact our customer support team at 1.800.356.3025 or support@poolsupplies.com for assistance. Thank you for your feedback!
Trusted Customer
3 years ago
I called and was told to email the pictures. Nobody ever emailed me back. I called back again and they got a technician who said yeah that ladder is hard to get to sink. A few more days passed and was told there is nothing they can do. Waste of over $300.
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! I forwarded your review to our Customer Service Manager and we were able to send you an offer for your troubles. Thank you for alerting us to this issue, and we greatly appreciate your feedback!
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
We're sorry that you are experiencing this! We would love to help you with your order, please feel free to contact our customer support team at 1.800.356.3025 or support@poolsupplies.com for assistance. Thank you for your feedback, we appreciate it!
Trusted Customer
3 years ago
Today I took the ladder out and completely started over. It fell apart. This was after I tried getting in the pool with it and fell. All the steps fell down and I went with them.
Hello! We're so sorry your order came incomplete! We would love to assist you with this issue. Please contact our customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for assistance. Thank you for your feedback!
Product reviews
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry that you had parts missing from your LED Light Face Plate! Please contact customer service at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST so that we can assist with this issue. Thank you!
Rachel Jennetti
Poolsupplies.com
3 years ago
Hello! We're so sorry you felt that your order experience was a hassle. Please contact our customer service experts at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 am-8 pm, Friday 8 am - 7 pm, or Saturday & Sunday from 9:30 am - 5:30 pm EST for help with your missing parts. Thank you!
Shipping is super fast whenever I purchase online. I always get my delivery days before the actual shipping. Projected date products are as the website describes I would recommend. poolsupply.com to...
Read more
Tyler Jones
Poolsupplies.com
3 years ago
We appreciate the recommendations! Please let us know if there is anything you need help with.
Product reviews
Tyler Jones
Poolsupplies.com
3 years ago
Thank you for being a great customer.
Date of purchase: 06/09/2023
0
Share
KM
Kie Moccio
Feefo Verified
3 years ago
What Kie Moccio said about Poolsupplies.com:
Great service, product arrived quickly. The only disappointment was that I received a coupon from them after my purchase of over $300. It would have been nice to have saved the $30 with that order...
Read more
Tyler Jones
Poolsupplies.com
3 years ago
We're sorry for the inconvenient timing on the coupon! Please let us know if there is anything you need help with and thank you for choosing PoolSupplies.com!
KM
Kie Moccio
3 years ago
Thank you for the response. Is there anyway to get the coupon again? After receiving the chemicals so quickly and how well they worked I am considering upgrading my ladder. A coupon of any sort would help with that purchase. Thank you for your consideration on this matter.
Nick
Tyler Jones
Poolsupplies.com
3 years ago
We appreciate your interest in upgrading your ladder and your request for a coupon to assist with your purchase. However, we regret to inform you that the coupon you previously received is now invalid and we do not have any active coupons or promotions for ladder upgrades at this time.
We apologize for any inconvenience caused. Please keep an eye on our website and subscribe to our newsletter for future updates on any available discounts or special offers.
Product reviews
Date of purchase: 06/09/2023
0
Share
MF
Michelle Frankhauser
Feefo Verified
3 years ago
What Michelle Frankhauser said about Poolsupplies.com:
Exactly what was expected. Quick and timely shipping.
Tyler Jones
Poolsupplies.com
3 years ago
We take pride in our lightening fast shipping speeds! Thanks for the great review, Michelle.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
