Hotels.com US is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
13 years ago
I like the detail provided for room types and the variety of rates (refundable v. nonrefundable)…
I like the detail provided for room types and the variety of rates (refundable v. nonrefundable) as it provides maximum flexibility.
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Trusted Customer
Feefo Verified
13 years ago
Very easy to use
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Trusted Customer
Feefo Verified
13 years ago
I have not had any complants. I use Hotels.com more than any other hotel site these…
I have not had any complants. I use Hotels.com more than any other hotel site these days.
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Trusted Customer
Feefo Verified
13 years ago
there are so many choices for me to book hotel rooms and many of those…
there are so many choices for me to book hotel rooms and many of those choices have the ability to book airfare and hotel in one transaction. That being said i choose hotels.com because there...
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Trusted Customer
Feefo Verified
13 years ago
Many of the service people I speak with on the phone have a hard time…
Many of the service people I speak with on the phone have a hard time understanding what I am saying and I have to repeat often and I really have a hard time understanding what they are saying.
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Trusted Customer
Feefo Verified
13 years ago
excellent rates and features. especially price tracker
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Trusted Customer
Feefo Verified
13 years ago
I love booking hotels on your site, but honestly dread every time I've got to call…
I love booking hotels on your site, but honestly dread every time I've got to call customer service to either resolve an issue or book a hotel because your site is down.
It's not that your agents...
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Trusted Customer
Feefo Verified
13 years ago
It would be nice if the taxes and fees were broken out in the price...…
It would be nice if the taxes and fees were broken out in the price... I'd like to know what's going where. It would also be great to be able to view calendars of a hotel property - if they aren't...
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Trusted Customer
Feefo Verified
13 years ago
Excellent
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Trusted Customer
Feefo Verified
13 years ago
The booking went splendidly; however, I released my email address with a request to confirm…
The booking went splendidly; however, I released my email address with a request to confirm my reservation. I received no reply. Since I have made the reservation for my cousin in Idaho, I would like...
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
