Hotels.com UK is no longer an active Feefo customer
Displaying all 235,339 reviews
Trusted Customer
Hotels.com UK Verified
1 year ago
It's OK for booking apartments in foreign countries. However, the hotels.com website does not show any details of who the host of these apartments is. Some hosts can be bad or very...
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Trusted Customer
Hotels.com UK Verified
1 year ago
It was easy, however could not enter the blue light discount.
Disappointing as could not apply my BlueLightCard
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Trusted Customer
Hotels.com UK Verified
1 year ago
Easy to book
Had a great choice with lots of information. I could have got the booking cheaper with booking.com but wanted to use my voucher.
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JP
Jill Panebianco
Hotels.com UK Verified
1 year ago
What Jill Panebianco said about Hotels.com UK:
Quick and Easy
It’s quick and simple to use. Used a few times.now. Found exactly what I was looking for easy
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Trusted Customer
Hotels.com UK Verified
1 year ago
Con artists
Absolutely atrocious. Call centre was next to no help and took a full hour on the phone for the advisor to actually agree to refund me money which was taken in error by hotels.com. I’d avoid at all...
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Trusted Customer
Hotels.com UK Verified
1 year ago
OneKey Website didn't work,, so could not spend OneKey cash; it simply turns back to old (pre-OneKey website). AI Chat couldn't help, online consultants were not available, neither telephone numbers...
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Elaine burdess
Hotels.com UK Verified
1 year ago
What Elaine burdess said about Hotels.com UK:
Easy to navigate the app to find required hotel
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PE
Paul Evans
Hotels.com UK Verified
1 year ago
What Paul Evans said about Hotels.com UK:
Very well laid out and easy to use, with common sense options and filters.
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Trusted Customer
Hotels.com UK Verified
1 year ago
Straight forward
Very efficient and competitive
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NC
Nolwenn Coupe
Hotels.com UK Verified
1 year ago
What Nolwenn Coupe said about Hotels.com UK:
really bad customer service
very confusing to book. dates of booking changed because i tried to click not flexible. I only realised as i clicked book and then realised once booked that i could not amend the booking. I lost a...
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hotels.com is a leading provider of hotel accommodation worldwide. We offer hundreds of thousands of hotels, ranging from boutiques and resorts to B&Bs and major hotel chains across the globe. If you need help with an existing booking, chat now to our Virtual Agent
