Holiday Gems Reviews

We sincerely regret that we appear not to have met your expectations in this instance. However, as the booking was made only 24 hours prior to departure it would be impossible to confirm transfers as these can only be booked 3 days in advance. Additionally, we note that the booking was made by telephone and not online and therefore the agent would be working with 'live pricing'. The agent is one of our most experienced and we are most surprised at the comments made. We would recommend that you email our customerliaison@holidaygems.co.uk on your return so that the sales calls may be accessed and the matter investigated.

We know that Jordan will always go the extra mile, Brian. Thank you for sharing your positive comments - it is appreciated

We are delighted that all your expectations were met, Dennis. Thank you for taking the time to share your experience.

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. We thank you for continuing with the booking and trust that you will have a great holiday.

We are delighted that Stephen was able to resolve the issue. Thank you for taking the time to post such positive comments, Malcolm.

Positive reviews from a return client are especially appreciated. Thank you for your loyalty and for sharing your experience.

We are disappointed that the hotel was not as expected. It is unfortunate that you did not contact us from the resort as this could have been addressed immediately with a more positive outcome. We are pleased to note that the management were approachable and addressed the issues raised.