Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
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Mr Paul Butler
Feefo Verified
4 years ago
What Mr Paul Butler said about Holiday Gems:
Girl helped me get boarding passes sorted as Ryan air could not get me logged on. Great thanks Finn.
Review Team
Holiday Gems
4 years ago
Thank you for taking the time to share your experience, Paul - it is always appreciated.
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Mrs Brenda Rushton
Feefo Verified
Stafford
4 years ago
What Mrs Brenda Rushton said about Holiday Gems:
We have now booked several holidays via Holiday Gems, each time the staff have been amiable, efficient, and taken t to explain the details at every step of the booking process. Cannot recommend them...
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Review Team
Holiday Gems
4 years ago
Wow - what great feedback, Brenda. That you for your loyalty and for taking the time to share your positive review.
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Mr Christopher Edkins
Feefo Verified
4 years ago
What Mr Christopher Edkins said about Holiday Gems:
Easy Booking Clear Pricing,unfair charging for making payments only downfal
Easy booking procedure, clear pricing, very helpful staff, quick communication only downfall charge you every time you make a payment
Review Team
Holiday Gems
4 years ago
Thank you for your positive comments. Whilst we appreciate the feedback regarding the processing fee, we are sure that you will appreciate that every payment made has to be administered and reconciled and we thank you for your co-operation and understanding.
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Trusted Customer
Feefo Verified
4 years ago
So helpful
They count ha e helped me any more than they did and all I can say Is thanks for everything yous did for me
Review Team
Holiday Gems
4 years ago
We thank you for taking the time to post such positive comments and we are delighted that the service exceeded your expectations.
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Trusted Customer
Feefo Verified
4 years ago
They never fail me, always a great experience 5 stars on all fronts
I am a returning customer, could not fault HG’s for their response on a Covid cancellation, I would not hesitate in recommending them to anyone brilliant customer journey big shout out to David for...
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Review Team
Holiday Gems
4 years ago
Thank you so much for your loyalty and for taking the time to share your positive comments. The team do so appreciate it !
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Mr Martin Cottam
Feefo Verified
4 years ago
What Mr Martin Cottam said about Holiday Gems:
An excellent experience, our holiday was fantastic and trouble free.
This will be the second time I booked via Holiday Gems. During the booking process I dealt with Paul and Aiden, they were both knowledgeable and personable. It makes a difference talking to a human...
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Review Team
Holiday Gems
4 years ago
Thank you for taking the time to post such positive comments, Martin, and for your loyalty to the Company. It is appreciated by the whole team
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Mr GLENN Gourlay
Feefo Verified
4 years ago
What Mr GLENN Gourlay said about Holiday Gems:
A 5 star service
When I had a problem with out holiday as the grand children had not been vaccinated, Paul at holiday gems bent over backwards and took the time that we needed to resolve our problem.
He gave us a 5...
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Review Team
Holiday Gems
4 years ago
We know that Paul will always endeavour to source the best possible outcome, Glenn, and he will appreciate the time taken to share your experience.
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Trusted Customer
Feefo Verified
4 years ago
Easy to book.
Brilliant service, friendly and experienced.
Review Team
Holiday Gems
4 years ago
We are delighted that our service exceeded your expectations and we thank you for sharing your positive experience.
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Miss Viviana Buresova
Feefo Verified
4 years ago
What Miss Viviana Buresova said about Holiday Gems:
Constant fees.
The price changed I was asked to pay more. I had to decide then on the spot over the phone and I agreed. I was then told I would receive an email to pay. I did not. By this point I changed my mind,...
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Review Team
Holiday Gems
4 years ago
Hello Viviana, our booking terms and conditions to which you agreed when booking online describe that you are subject to cancelation fees once you agree to the costs. The arrangements were confirmed for you once you did and albeit only a short time later that you wished to cancel, the fees were then in place. We can see that a consultant assisted you in a telephone call about how to pay and are sorry that you feel any of this was unfair.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
