Green Olive Firewood Reviews

Thank you we are pleased to hear that your delivery was quick. This is great news.

Thank you so much for your lovely words.

☺️ such high praise. Thank you so much

Thank you so much for your kind words and your support

Thank you so much for your feedback, we really appreciate your input in order to make our organisation the best it can be for our customers. Please always send an email to the support email (support@greenolivefirewood.co.uk) for any specific delivery enquiries, to ensure that we are able to help you. And we can then communicate this to Dhl and hope that they follow through with what we have asked. Yes, our promotions often focus on specific lines that we are able to promote that week , it depends on stock and demand; but like all companies it is often specific. We normally articulate this within our email promotions but please always feel free to double check this with us and we would be very happy to help and support you. We will look at making this clearer in the future. Thank you so much for being a customer. We really do value you and your feedback.

Thank you so much for the kind words and for the support we appreciate it

Thank you so much, for the kind feedback, we really appreciate it.

Hi, We have since had a phone conversation and I know this is all resolved, we did apologise our carriers delayed the delivery of one of your boxes by a few days but we are pleased it’s now been resolved. Thank you for being a valued we customer.

Hi Alison. We are very sorry to hear about your experience, as this does not reflect the high standard of service we always aim to provide. Unfortunately, during peak periods such as the lead up to Christmas, delivery courier services can become overwhelmed, which may occasionally impact delivery times. We work closely with our courier partners at all times to minimise any disruption and ensure the best possible service for our valued customers. As discussed, we have now arranged for a replacement order to be sent out to you as a priority. If you have any further questions or need additional assistance, please do not hesitate to contact us—we are always happy to help. Thank you for your order, and for your patience and understanding.

Good afternoon, I’m pleased that you’ve had your delivery. Thank you very much for being a valued customer.