Green Olive Firewood Reviews

Thank you for your feedback. We're very sorry to hear that your products had not arrived. This is certainly not the experience we want for our customers. Whilst courier issues can occasionally occur, we understand how frustrating it is when an order does not arrive as expected, particularly when you have made plans around it. Please contact us at [support@greenolivefirewood.co.uk](mailto:support@greenolivefirewood.co.uk) with your order number if this matter has not already been resolved, and we will investigate immediately and work towards a suitable solution. Kind regards, Green Olive Firewood

Thank you for your feedback. We're very sorry to hear that your experience resulted in you having to chase outstanding items. We completely understand that this is frustrating and not the level of service we aim to provide. Occasionally, parcels can become separated within the courier network or issues can arise during transit, but we appreciate that this is little consolation when you're left waiting for part of your order. Please accept our apologies for the inconvenience caused. If there are any outstanding issues that have not yet been resolved, please contact us at [support@greenolivefirewood.co.uk](mailto:support@greenolivefirewood.co.uk) and we'll be happy to assist. Kind regards, Green Olive Firewood

Thank you very much for the 5-star review. We're delighted to hear you were pleased with your purchase and that the order arrived quickly in time for your weekend BBQ. There's nothing worse than waiting on charcoal when the weather is perfect for cooking outdoors! We really appreciate your support and hope you enjoyed a fantastic BBQ. Kind regards, Green Olive Firewood

Thank you very much for the 5-star review. We're delighted to hear you were pleased with the charcoal and that your order arrived quickly. Providing quality products backed by reliable service is something we work hard to achieve. Thank you for choosing Green Olive Firewood, and we hope to serve you again soon. Kind regards, Green Olive Firewood

Thank you for your feedback. We're sorry to hear that the delivery experience did not meet your expectations. We understand how important timely delivery and clear communication are, particularly when you're planning to use your order for a specific occasion. Whilst we work hard to dispatch orders promptly, we recognise that there is always room for improvement in both delivery performance and customer communications. Your comments have been noted and will be shared with the team as we continue to improve our service. Thank you for taking the time to leave your feedback and for choosing Green Olive Firewood. Kind regards, Green Olive Firewood

Thank you very much for the fantastic 5-star review. We're delighted to hear that you had a positive experience with our customer service. Whilst issues occasionally arise, we're pleased that Jack was able to help and get everything sorted for you. We'll be sure to pass your kind comments on to him. Thank you for your support and for choosing Green Olive Firewood. Kind regards, Green Olive Firewood

Thank you for taking the time to review our service. We're pleased to hear that your order was delivered quickly and that you were happy with the delivery experience. Our team works hard to ensure orders are processed and dispatched promptly, so it's great to know this was reflected in your experience. We appreciate your feedback and thank you for choosing Green Olive.