FlyDirect Reviews

Thank you for your review, we are sorry that you experienced a delay on your outbound journey, as you have mentioned this was due to ATC restrictions in France and Spain, and was outside of the airlines control. I will email your feedback onto our ground handling partners at TUI regarding the transfers, as they should of been aware of the incoming flight delay. We look forward to welcoming you back on-board your next FlyDirect holiday in February!

What a wonderful review, we look forward to welcoming you on your next FlyDirect adventure!

Thank you for sending us in your feedback, we will pass on relevant comments to our hotel partners in Tenerife and we can only apologise for the delays you encountered on both legs of your journey. The outbound delay was due to Air Traffic Control restrictions, and the return flight was briefly held on the runway while a minor technical issue was checked to ensure everyone’s safety. Unfortunately, both delays were outside the airline’s control, but we completely understand how frustrating it must have been. We do hope that despite the delays you would choose to travel with us at FlyDirect on a future occasion.

Many Thanks for your feedback. Unfortunately this was outside of our control but we agree that it falls below the level of service we expect from our partner hotels and have escalated with our hotel booking agent. Our Sales Manager Rebecca will be in touch with you directly once we have received a response.

Thank you for your lovely words, we hope to see you on your next FlyDirect adventure soon!

Thank you for your review, it is great to hear that you were happy with the cabin crew on-board your recent FlyDirect flight to the Costa del sol, we will pass your feedback on to our team at BA CityFlyer. Clients can currently pre-book extra legroom seats, and I will raise your comments with the relevant team with regards to booking certain seats on the aircraft. We hope to see you on a future FlyDirect holiday soon.

Thank you for your feedback, it is nice to hear that you enjoy the stress free travel with FlyDirect down to the Costa del sol, and I am sorry to hear that you had issues at the hotel with regards to the loud music around the pool area and the restaurant being mediocre. This hotel property is situated halfway between Puerto Banus and Estepona, with Estepona town itself being a further 10kms away. Should you wish to book a future holiday with us at FlyDirect, please do not hesitate to contact our customer service team. Many of the team have been to the Costa del Sol and we would be happy to recommend a hotel that is nearer the town centre, bars and restaurants.

Thank you for your 5 star review, it sounds like you had a fantastic FlyDirect experience, and we hope you choose to travel with us on a future occasion.