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FlyDirect Reviews

Trusted Customer

Feefo Verified

9 months ago

Very good all ran smoothly.

Product reviews

Date of purchase: 01/08/2026

0

Trusted Customer

Feefo Verified

9 months ago

Great trip!

Prompt replies to e-mails whenever I had queries.

Product reviews

Date of purchase: 01/08/2026

0

MB

Mr C Barrett

Feefo Verified

JEY

9 months ago

What Mr C Barrett said about FlyDirect:

VERY DISAPPOINTING SERVICE BOTH WAYS

very poor service. No customer service at all. Not nearly enough checking staff both ways. No communication. Zero respect for people travelling with young children, or the elderly and vulnerable.

Product reviews

Gina

FlyDirect

9 months ago

Thank you for your feedback. We’re very sorry to hear how frustrating your most recent experience travelling with us was. At Jersey, the check-in desk opens 2 hours prior to departure, so if this was opened later than scheduled, this is something I will check and discuss with Swissport. In Tenerife, check-in opens 2.5 hours prior to departure; unfortunately, arriving earlier than this (as mentioned in your feedback) does not reduce waiting time and can result in longer queues before desks open. We value your previous custom and are genuinely sorry that this trip did not meet your expectations. If you’d like to discuss this further, please email me at gina.stabler@citravelgroup.com

Date of purchase: 01/08/2026

0

Trusted Customer

Feefo Verified

9 months ago

Great staff. Lovely plane, with comfortable seats. Flight ran on time.

Gina

FlyDirect

8 months ago

Thank you for your five star feedback, we are so very glad to hear that you enjoyed the FlyDirect flights down to Gran Canaria with our trusted partners at airBaltic we look forward to welcoming you on a future flight or holiday soon.

Product reviews

Date of purchase: 01/08/2026

0

Trusted Customer

Feefo Verified

9 months ago

Great Experience

Gina

FlyDirect

9 months ago

Thank you for your 5 star feedback

Product reviews

Date of purchase: 01/08/2026

0

Trusted Customer

Feefo Verified

9 months ago

Excellent service from Fly Direct

Excellent service. Always kept us well informed. We paid for direct transfers and these were excellent. Air Baltic plane was very spacious and had free Wi-Fi.

Gina

FlyDirect

9 months ago

Thank you for your kind feedback. We’re delighted to hear you were pleased with the service, communication, and the direct transfers. It’s also great to know you enjoyed the comfort of the Air Baltic aircraft and the free Wi-Fi. We hope to welcome you on another FlyDirect holiday in the near future.

Product reviews

Date of purchase: 01/08/2026

0

Trusted Customer

Feefo Verified

9 months ago

Direct flight from Isle of Man to Tenerife -wonderful

Excellent with the service on the direct flight - the time was excellent - on service food and drinks also excellent

Gina

FlyDirect

9 months ago

Thank you for your 5 star feedback, it sounds like you had a wonderful time in Tenerife and enjoyed the FlyDirect service from start to finish, we look forward to welcoming you on-board again soon!

Product reviews

Date of purchase: 01/08/2026

0

Trusted Customer

Feefo Verified

9 months ago

The service from the FlyDirect team was excellent. The Air Baltic experience was also excellent with very professional staff on board.

Tim

FlyDirect

9 months ago

Thank you for your feedback! We will pass on your kind words to the airBaltic team, can't wait to welcome you on another direct flight soon!

Product reviews

Date of purchase: 01/08/2026

0

MH

Mrs L Hall

Feefo Verified

9 months ago

What Mrs L Hall said about FlyDirect:

Very good staff

Gina

FlyDirect

9 months ago

Thank you for your review, it is nice to hear that the hotel staff provided good service and were helpful during your stay. We will pass your feedback onto our hotel partners regarding the need of a refresh and the noise issues you encountered and we hope that you choose to travel with us at FlyDirect on a future occasion.

Product reviews

Date of purchase: 01/08/2026

0

Trusted Customer

Feefo Verified

9 months ago

Good but could do better.

All good apart from how they withdraw flights months in advance and then introduce them again a month or so in advance and you find yourself on flights with loads of spare capacity? People will have...

FlyDirect Reviews

Gran CanariaMore reviews of this productView product websiteWe booked direct flights only from Guernsey to Gran Canaria . The operator was Air Baltic. The flights ran on time and seating was very comfortable and there was free internet which with a very good...Read more

Gran CanariaMore reviews of this productView product websiteGreat journey, on time, spacious plane, plenty of free seats around us which was great when travelling with a little one. Only drawback is the price but it’s what you pay for the convenience of...Read more

TENERIFEMore reviews of this productView product websiteI found your service shockingly bad. We have traveled several times with you but this was the worst in both directions. Going out we arrived over two hours before take off, checkin opened late with...Read more

Gran CanariaMore reviews of this productView product website

H10 las PalmerasMore reviews of this productView product website

Hotel Cordial MoganMore reviews of this productView product websiteThe hotel was very clean and the food was very good. The pools were well organised, one for families and also a "quiet" pool. Nice pool side cafes for drinks and snacks.

TENERIFEMore reviews of this productView product websitebeing able to fly direct from the Isle of Man was wonderful - and Tenerife in the middle of Winter was -Hot, warm and very friendly. Brilliant journey and very enjoyable week

Lopesan Baobab ResorMore reviews of this productView product websiteWe had not considered the size of the hotel and that New Year period would be so busy. The staff were stressed and did not give the best service. The bar area was all open to the elements and...Read more

Gran Oasis ResortMore reviews of this productView product websiteNeeds an upgrade and space for only adults too loud and rough but the staff were excellent

TENERIFEMore reviews of this productView product websiteIt's great to have direct flights from the Isle of Man. As a family we have flown with Fly Direct several times this last year. Smartwings have always been punctual and have very modern aircraft. The...Read more

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