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Explore Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 8,152 reviews

Gary

Feefo Verified

Aberdeen

6 years ago

What Gary said about Explore:

Very efficient, professional and friendly service

Professional and friendly service

Product reviews

Date of purchase: 09/25/2019

Peggy

Feefo Verified

Birmingham

6 years ago

What Peggy said about Explore:

brilliant holiday

Award winning brilliant tour leader Sue Guthrie, the itinerary, group size in fact everything

Product reviews

Date of purchase: 09/28/2019

Trusted Customer

Feefo Verified

6 years ago

Helpful on the phone. Good info given.

Product reviews

Date of purchase: 09/22/2019

Trusted Customer

Feefo Verified

6 years ago

A nice way to experience Portugal away from the crowds

Nice cycling routes but we did not have a guide cycling with us on three out of five days. Although our guide was excellent he was driving the baggage van and trying to direct the group along the...

Sam - Customer Relations

Explore

6 years ago

Hi, thank you for your feedback. We do advise in the trip notes that the cycle rides are not accompanied by a cycle guide, except on days 2, 3 and 4 when the Tour Leader will cycle with the group. On the other days the Tour Leader drives the support vehicle and gives clear directions to follow the route. This is normally a very smooth process so i am sorry this wasn't your experience. I also apologise you were obliged to contact on a number of occasions and I am pleased to say the portal is operating as it should - so there should be no repeat of the issues you experienced.

Product reviews

Date of purchase: 09/22/2019

John

Feefo Verified

6 years ago

What John said about Explore:

Very helpful and efficient.

Well organised, superb guide.

Product reviews

Date of purchase: 09/28/2019

Alan

Feefo Verified

6 years ago

What Alan said about Explore:

Information regarding the trip and booking costs were provided promptly, however I did not receive information regarding the free transfer. I had to call Explore to get the information this was...

Product reviews

Date of purchase: 09/23/2019

Patricia

Feefo Verified

6 years ago

What Patricia said about Explore:

Good, with interesting and varied highlights

Well organised, as always, even when Sonia fell ill, replacement was to hand to ensure we all reached our final destination. Loved Matera especially, along with the assorted events like breadmaking...

Product reviews

Date of purchase: 09/22/2019

Trusted Customer

Feefo Verified

6 years ago

Everything fully explained and timely

Everything was fully explained and timely.

Product reviews

Date of purchase: 09/28/2019

Trusted Customer

Feefo Verified

6 years ago

Very helpful at all times, nothing was too much trouble.

Marcel was absolutely superb, he made everyone feel welcome, there were all abilities in the group and he made everyone felt comfortable. There was always plenty of options, either to join him and...

Product reviews

Date of purchase: 09/25/2019

Georgina

Feefo Verified

East Yorkshire

6 years ago

What Georgina said about Explore:

Very satisfying and rewarding

As usual, all the arrangements which Explore provided worked out well, from a cheerful collection at the Airport in Bucharest to delivery back there on 29th September. Our guide, Horea, was...

Product reviews

Date of purchase: 09/29/2019

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Explore Reviews

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Cycling Portugal - Porto to LisbonMore reviews of this product (89)View product websiteThis is a guided tour not a self directed tour, and yet we did not have a guide cycling with us on 3 of 5 days. Our guide turned himself inside out trying to drive the van and direct the group. It...Read more

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