Admin makes mistakes and still has not corrected errors I pointed out at the time of my previous trip.
Charlotte - Customer Relations
Explore
6 years ago
Hi David, thank you for your comments however I am sorry to hear this. Upon investigating your concerns, whilst you haven't provided context as to what the issues were I believe it relates to the matter of your loyalty discount not being applied correctly. I am really sorry about this, if you care to drop us an email: cr@explore.co.uk, I can explain in more detail as to why the issue has occurred now twice.
Product reviews
Charlotte - Customer Relations
Explore
6 years ago
Hi David, thanks for your review I am however keen to investigate your score in more detail as usually we receive really positive feedback overall for this tour if you could therefore please contact us directly: cr@explore.co.uk.
This is our 20th trip with Explore - so that is a recommendation in itself. A couple of our previous trips were not great, but that was always down to the individual Tour Leader. If you have a good...
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Date of purchase: 10/02/2019
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DP
DP
Feefo Verified
London
6 years ago
What DP said about Explore:
Explore provide excellent customer service from initial trip enquiries to delivery on the ground. Explore trips are mostly of a consistent standard so returning customers know what to expect.
Excellent holiday, very good local guide, interesting and very varied hotels and locations. Some of the city tours, however, were a little too long without any breaks, until requested! Arrangements...
We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..