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ExoticDirect Reviews

Displaying all 1,994 reviews

Heidi B

Feefo Verified

Surrey

5 years ago

What Heidi B said about ExoticDirect:

Delightful to deal with and competitive products. Wholeheartedly recommend.

Both Louise and Alex were absolutely lovely to deal with. They are friendly, professional and knowledgeable. They are clearly passionate about customer service. It was a pleasure interacting with...

Alec

ExoticDirect

5 years ago

Hello Heidi, Thank you for giving us this positive review and also for taking the time to add such nice comments about your recent experience with us - we'll make sure to let both Louise and Alex know that you enjoyed dealing with them. It's great to read that you approve of our pet insurance products, like our version of customer service and also that you feel able to recommend us to others. Should you ever have any questions about your cover, or we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

ITS JUST BRILLIANT

You made it comfortable for me and there where no long difficult words or questions to answer.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that our team made you feel comfortable and that the process of setting up the new pet insurance cover you wanted was not overly complicated. If you ever have any questions about your new policy, or if we can help in any other way, please do not hesitate to contact us and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mr Mitchell Robertson

Feefo Verified

5 years ago

What Mr Mitchell Robertson said about ExoticDirect:

Excellent and great value for money.

Alec

ExoticDirect

5 years ago

Hi Mitchell, Thank you for giving us this positive review. It's great to know that you're happy with the pet insurance product we provide and also that you consider it to be great value for money. If you ever have any questions about your policy, or if we can help in any other way, please do get in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Very helpful team and they paid up when I made a claim without making a fuss or taking longer than needed

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add your comments. It's good to know that when you needed to make a claim, there process was completed quickly and that our team were all helpful. If we can be of any further assistance in the future, please do get back in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Honest.

Renewal automatically done by direct debit. Fast and efficient. No problems.

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know that you're happy with the way we do things and also that your latest renewal has been trouble free. Should you ever have any questions about your policy, please do get back in touch and we'll be very happy to assist you in any way we can. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Slow to reply but service is good

No problems at this time

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and letting us know you are happy with the service. We are very sorry if there has been any delay in replying to you previously. We've taken your feedback on board and sincerely hope that next time you contact us, the response times will be much shorter. Best regards, The Exotic Direct Pet Insurance Team

Miss Ellen Partridge

Feefo Verified

5 years ago

What Miss Ellen Partridge said about ExoticDirect:

Friendly helpful service

Great service , very nice and helpful on the phone. All got sorted quickly and easily.

Alec

ExoticDirect

5 years ago

Hi Ellen, Thank you for giving us this positive review and for adding such nice comments. It's great to know that when you contacted us everything was sorted out quickly and also that you were happy with the friendly, helpful service our team were able to provide you with. If you ever have any questions about your policy, or need our help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Team

Mrs. Dolan

Feefo Verified

, LONDON

5 years ago

What Mrs. Dolan said about ExoticDirect:

Quick and easy to renew online and friendly staff

Simple and quick to renew on phone

Alec

ExoticDirect

5 years ago

Hi Sandra, Thank you for giving us this positive review and also for adding your comments. It's great to know that you're happy with your latest renewal and that our staff have all been friendly. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Claims process isn't great

Just disappointed. Felt really uncertain and had to follow up a few times. I don't like feeling like that. Not worth getting £30 back on a vet visit.

Hayley

ExoticDirect

5 years ago

Hi there, We are sorry to hear that you felt uncertain on the claims process, it is our aim to make the process as easy as possible for our customers. If you would like to discuss this in further detail please do give us a call on 0345 982 5505. We welcome any feedback. Kind Regards, The Exotic Direct Claims team.

Trusted Customer

Feefo Verified

5 years ago

Unable to access policy documents

I haven't been able to view my policy documents or log into my account online since purchasing the cover. Please can you resolve this for me?

Alec

ExoticDirect

5 years ago

Thank you for your feedback and also for taking my phone call today to discuss your concerns. We are very sorry if you didn't receive any policy documentation from us after purchasing this cover for any reason. Further to our phone call, I can confirm that new policy documents will be emailed to you today, to the email address you confirmed whilst on our call. A hardcopy will also be posted out to you, just in case there are any further problems with the emails. Thank you for alerting us to this problem and also for giving us a change to put things right. We really hope that everything is now to your satisfaction. Should you ever have any questions about your policy or need to make any changes, please do give us a call on 0345 982 5505 and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

5 years ago

Thank you for taking the time to get these documents to me today. I really appreciate your help with this. Fantastic customer service!

Alec

ExoticDirect

5 years ago

You're very welcome. It's really important to us that you have access to your policy documents and I'm pleased that we were able to resolve this quickly. If you ever have any questions about your policy in the future, or if we can assist you in any other way, please do get back in touch and we'll do everything we can to help. Best regards, The Exotic Direct Team

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