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ExoticDirect Reviews

Displaying all 1,994 reviews

Mrs Rebecca

Feefo Verified

South Wales.

5 years ago

What Mrs Rebecca said about ExoticDirect:

Premium pet insurance

No problems. Straight forward application. Paid out directly to vets.

Alec

ExoticDirect

5 years ago

Hi Rebecca, Thank you for giving us this positive review and also for taking the time to add comments about your recent experience. We are of course sorry to hear that you pet has recently had problems and that you needed to make a claim for vet treatment - but we were also pleased to read that your experience of making this claim was a straight forward one and the there were not any problems; either making the claim itself or paying your vets directly. Should you ever have any questions about your policy, this recent claim, or if we can help in any other way - then please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Mrs Nadia Shihab

Feefo Verified

5 years ago

What Mrs Nadia Shihab said about ExoticDirect:

Excellent

Excellent prompt efficient service - thank you

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review.We were all really please to read your comments and see that you're happy with the service we are providing. If you ever have any questions about your policy, or if we can assist in any other way, please do get back in touch and we'll be very happy to help. Best regards, The Exotic Direct Pet Insurance Team.

Mrs Leonie Alvey

Feefo Verified

5 years ago

What Mrs Leonie Alvey said about ExoticDirect:

Renewal was quick and easy. Also was easy to amend the details and there were no issues.

Alec

ExoticDirect

5 years ago

Hi Leonie, Thank you for giving us this positive review and also for taking the time to add your comments. It's good to know that your latest renewal was a quick and easy process. We're pleased to hear that the team also made it easy for you to update the details you needed to amend. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team.

Miss Kelly Milton

Feefo Verified

5 years ago

What Miss Kelly Milton said about ExoticDirect:

Great price, brilliant cover value

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review. It's great to know your happy with both the level of cover and also the price. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team.

Trusted Customer

Feefo Verified

5 years ago

Quick and easy to insure our new additions to our family over the phone, great service!

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add your comments. It's great to know that you found it quick and easy to insure your new pets when you called and spoke to us. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team.

Mrs Becci Rutherford

Feefo Verified

5 years ago

What Mrs Becci Rutherford said about ExoticDirect:

Fantastic quick and efficient

Alec

ExoticDirect

5 years ago

Hi Becci, Thank you for giving us this positive review. It's great to know that you're happy with everything we've been able to do for you. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

5 years ago

Helpful, straightforward process

Friendly, helpful and could answer my questions. Offered me several options. Very straightforward process.

Nathan

ExoticDirect

5 years ago

Hello, Thank you so much for rating us 5*s! We really appreciate the time taken to leave a review! Happy to hear our staff were able to answer the questions and provide serval options. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

5 years ago

Fantastic customer service

After a great chat with exotic direct, they managed to lower our renewal premium and offer a personalised policy that couldn't be better. We have made multiple previous claims on various animals and...

Alec

ExoticDirect

5 years ago

Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that when you contacted us about your renewal, our team listened to what you needed from the insurance product and were able to make changes that personalised the cover to your insurance needs and also lowered the price. Should you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team

Miss Sally Spaticchia

Feefo Verified

5 years ago

What Miss Sally Spaticchia said about ExoticDirect:

Lovely helpfull staff. They paid out in full.

I've been with them for a few years now and made 2 claims which were dealt with very fairly

Alec

ExoticDirect

5 years ago

Hi Sally, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that we've been able to help you with previous claims and also that you've had such good experiences when you needed to contact our staff. If you ever have any questions about your policy, or if you need to make any further claims, please do not hesitate to get back in touch. Best regards, The Exotic Direct Pet Insurance Team

Miss Tanya Dimmock

Feefo Verified

5 years ago

What Miss Tanya Dimmock said about ExoticDirect:

Very easy and quick to fill in form and good price.

Alec

ExoticDirect

5 years ago

Hi Tanya, Thank you for giving us this positive review. It's great to know that our form made everything easy and also that you were happy with the price. If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Team

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