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ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

5 years ago

Yes I will buy again

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you would be happy to buy again from us.Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Don't have to do anything. Still affordable. Don't have any issues. Will renew next year too

Imane

ExoticDirect

5 years ago

Hello,Thank you for rating us 5*s!We are happy to help you renew your policy by simplifying the process and offering fair prices.Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago

Friendly and efficient

I called in to enquire about a claim, both Alice and Nathan were lovely to talk to, and they talked me through the claim process. Got paid for the claim within a couple of days too, so yea. Happy :)

Gabriella

ExoticDirect

5 years ago

Good morning, Thank you for taking the time to write such a lovely review, its great to hear you are happy with our claim process. We hope you have a lovely day, the claims team.

Miss Charlotte Mckenna

Feefo Verified

5 years ago

What Miss Charlotte Mckenna said about ExoticDirect:

Terrible. Vets gave the wrong information so the payment was delayed.

Gabriella

ExoticDirect

5 years ago

Hi Charlotte,I am so sorry to hear the payment was delayed on your claim.Having reviewed your claim file, I can see this claim was settled directly with the vets on the 17/08/2021.If you wish to discuss your claim further or have any other queries about your policy, please do not hesitate to contact us.We hope you have a nice day, The claims team.

Mr James Mcclafferty

Feefo Verified

5 years ago

What Mr James Mcclafferty said about ExoticDirect:

Haven't really had to use the ser, but there is no constant pressure from them, however, would be nice if prices were reviewed and lowered rather than going up every year

Imane

ExoticDirect

5 years ago

Hello James, Thank you for rating us 4*s! We are very pleased to hear that you are happy with our services. We try to do our best as a team to offer the best value possible for our customers. Kind regards The Exotic Direct Team

Mrs Jacquie Widders

Feefo Verified

Cheshire

5 years ago

What Mrs Jacquie Widders said about ExoticDirect:

Easy online application getting to talk to someone...different storey.

I did try and get through on the phone lines to enhance my cover but gave up after being on hold for 15 minutes.

Miss Joanne L Hughes

Feefo Verified

5 years ago

What Miss Joanne L Hughes said about ExoticDirect:

Claim processed and paid with no issues

Gabriella

ExoticDirect

5 years ago

Good morning Joanne, Thank you so much for taking the time to leave a positive review. We hope you have a nice day, the claims team.

Trusted Customer

Feefo Verified

5 years ago

Excellent value

Would recommend, for the second year my premium hasn’t gone up which not only I love but my tortoise loves it to, happy mum, happy son. It just all came through in the post without me having to do...

Imane

ExoticDirect

5 years ago

Hello, Thank you for rating us 5*s! We are very pleased to hear that you and your little tortoise find our renewal process fuss-free. Kind regards The Exotic Direct Team

Mr & Mrs Fuad & Maria Ramadan

Feefo Verified

5 years ago

What Mr & Mrs Fuad & Maria Ramadan said about ExoticDirect:

Just so easy to renew our policy for our parrots! No fuss

Have had policy for 5 years and have had no trouble in claiming when we have needed to.

Imane

ExoticDirect

5 years ago

Hello Mr & Mrs Fuad & Maria Ramadan,Thank you for rating us 5*s!We are very pleased to hear that you find our claims and renewal process fuss-free.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

5 years ago