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ExoticDirect Reviews

Displaying all 1,993 reviews

Mrs Jo Hilton

Feefo Verified

Warwickshire

4 years ago

What Mrs Jo Hilton said about ExoticDirect:

Excellent Service

The process of claiming was extremely easy for us. When Rocky had to be put to sleep, he had been in the vet hospital for over a week but we paid the vet to liaise with you directly and Exotic Direct...

Gabriella

ExoticDirect

4 years ago

Good morning Jo, Please accept our sincere condolences regarding Rocky. We really appreciate you taking the time to leave a review. We are so pleased to hear you found our claims process extremely easy. All the best, The Exotic Claims Team.

Trusted Customer

Feefo Verified

4 years ago

Totally hassle free

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very happy to hear that you are satisfied with our services.Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

4 years ago

Very helpful and quick

Exotic Direct was super helpful when my guinea pig was sick. I did not have to worry about the vet fees. They paid the money directly to them and few times to my account when I paid in advance to the...

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that your claim was processed swiftly.And we appreciate you recommending us.Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

4 years ago

I have been unable to speak with anyone directly regarding the renewal of a policy. Was advised on my first day of telephoning (twice) that I would receive a call back and never did. Having tried to...

Alec

ExoticDirect

4 years ago

Thank you for taking may call today and for discussing the feedback you'd left us. We are genuinely sorry that you you were not able to get through both times you tried calling us and also that your emails were not responded to in a timely fashion. I'm glad that we were able to resolve your issue over the telephone today. Your comments about availability and response times will be passed on and we will work hard as a business to improve both of these areas as soon as possible. If we can be of any further help or assistance, please do not hesitate to get back in touch. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

4 years ago

Thank you for contacting me Alec. I am happy that my insurance has been renewed and very satisfied with the service from Exotic Direct in resolving my concerns

Trusted Customer

Feefo Verified

4 years ago

Great conversation with Nathan. I hardly noticed how much money I was spending!

Mia

ExoticDirect

4 years ago

Good afternoon, Thank you so much for the review, we are so happy to have been of assistance! Kind regards, The Exotic Direct team.

Mr Matthew Reid

Feefo Verified

4 years ago

What Mr Matthew Reid said about ExoticDirect:

Never had any issues, easy to contact and easy to deal with.

Mia

ExoticDirect

4 years ago

Good afternoon, Thank you so much for taking the time to review us, we are happy to have been able to help. Kind regards, The Exotic Direct team.

Mrs Juliet Eberle

Feefo Verified

Dorking

4 years ago

What Mrs Juliet Eberle said about ExoticDirect:

I emailed and asked for a quote for insurance for my puppy but nobodybother

Provide a quote for my new puppy when I asked for it. I thought it might be better to get quote for all animals from same company

Nathan

ExoticDirect

4 years ago

Good Afternoon Juliet, Thank you for your feedback we really appreciate it. Thank you so much for taking my call today, I have passed on the details to the correct department and they should be in contact with you regarding a quote. It was a pleasure speaking with you! Kind regards, The Exotic Direct Team.

Ms Kim Eames

Feefo Verified

4 years ago

What Ms Kim Eames said about ExoticDirect:

Bird insurance

I found it easy to speak to someone and explain that i foster for a charity and they knew what policy i needed. quick to do and he explained it all fully to me and answered any questions i may have.

Mia

ExoticDirect

4 years ago

Dear Kim,Thank you so much for taking the time to leave a review, we are so happy to have been able to help set up your charity policy. Kind regards,The Exotic Direct team.

Trusted Customer

Feefo Verified

4 years ago

Friendly and professional

Mia

ExoticDirect

4 years ago

Good morning, Thank you for taking the time to give us a review, we are happy to have helped. Kind regards, The Exotic Direct team.

Mr Mohansinh Darbar

Feefo Verified

4 years ago

What Mr Mohansinh Darbar said about ExoticDirect:

Enogh notice given for renewal date

Prompt and efficient service

Mia

ExoticDirect

4 years ago

Good morning, We are happy you are happy with your renewal, thank you so much for the review! Kind regards, The Exotic Direct team.

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