How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ExoticDirect Reviews

Displaying all 1,993 reviews

Trusted Customer

Feefo Verified

4 years ago

Excellent customer servie

Seamless renewal and excellent service when need to contact them.

Mia

ExoticDirect

4 years ago

Good afternoon,We are glad you were happy with the service, thank you for taking the time to review!Kind regards,The Exotic Direct team.

Trusted Customer

Feefo Verified

4 years ago

Easy and clear service

Very quick service, and clear about what is provided.

Mia

ExoticDirect

4 years ago

Good afternoon,We are glad we were able to help, thank you for taking the time to review!Kind regards,The Exotic Direct team.

Mrs Stacey Eckersley

Feefo Verified

Chorley

4 years ago

What Mrs Stacey Eckersley said about ExoticDirect:

Fantastic service

Such an easy experience, I had no problems what so ever with Exotic direct paying the vets fees when my parrot had to undergo an operation. The vets completed the paperwork and there was no questions...

Gabriella

ExoticDirect

4 years ago

Good morning Stacey, Thank you for taking the time to write such a lovely review. We are so pleased to hear you found our service fantastic! All the best, The Exotic Direct Claims Team.

Mr Colin Rees

Feefo Verified

4 years ago

What Mr Colin Rees said about ExoticDirect:

Nice chap dealt with my insurance for my African grey

Yes highly recommended

Mia

ExoticDirect

4 years ago

Good afternoon,We are happy to have been able to help, thank you for taking the time to review!Kind regards,The Exotic Direct team.

Vicki

Feefo Verified

Vale of Glamorgan

4 years ago

What Vicki said about ExoticDirect:

.Visit to the vets

Had a tortoise with a bad leg which I had to take to the vets recently. Vets bill was paid promptly.

Gabriella

ExoticDirect

4 years ago

Good morning Vicki, Thank you for taking the time to leave a review. We are very happy to hear you found our claims process prompt. Have a lovely weekend. The Exotic Claims Team.

Miss Maggie Mallon

Feefo Verified

4 years ago

What Miss Maggie Mallon said about ExoticDirect:

Claim

My claim was delt with quickly and without any fuss

Gabriella

ExoticDirect

4 years ago

Good morning Maggie, We are so pleased to hear you found our claims process quick and fuss free. Thank you for taking the time to leave a review. We hope you enjoy your weekend. All the best, The Exotic Claims Team.

Mrs Elizabeth Bundy

Feefo Verified

St Asaph North Wales

4 years ago

What Mrs Elizabeth Bundy said about ExoticDirect:

Always there when you need them

I have turned to Exotic Direct twice once when I lost my beloved Galah Chico when he was onlly 5 and again more recently when Louie my African Grey wasn’t well on on both occasions there response was...

Imane

ExoticDirect

4 years ago

Hello Elizabeth,Thank you for rating us 5*s!We are very pleased to hear that you put your trust in us and we did not disappoint.We hope for your little friends to never have to use our services but we are more than happy to assist you anyway we can and try to make it easier for you in difficult times.Kind regardsThe Exotic Direct Team

Michelle

Feefo Verified

Edinburgh

4 years ago

What Michelle said about ExoticDirect:

Quick and easy support

Quick response when looking for support. Lost my beloved parrot after being sold to me with an incurable disease I wasn’t aware of. During a heartbreaking time, Exotic made the process quick and...

Imane

ExoticDirect

4 years ago

Hello Michelle,Thank you for rating us 5*s!We are sorry for the loss of your friend, please accept our condolences.We try to do our best as a team to make the customer journey as easy and enjoyable as possible.Kind regardsThe Exotic Direct Team

Trusted Customer

Feefo Verified

4 years ago

When i rang up to ask about my policy on thursday 25th november 2021 the man i spoke to was lovely. Compassion for my situation and clarity of how the policy works.

Imane

ExoticDirect

4 years ago

Hello,Thank you for rating us 5*s!We are very pleased to hear that you were able to get the assistance you were looking for.Kind regardsThe Exotic Direct Team

Mrs Jo Hilton

Feefo Verified

Warwickshire

4 years ago

What Mrs Jo Hilton said about ExoticDirect:

Excellent Service

The process of claiming was extremely easy for us. When Rocky had to be put to sleep, he had been in the vet hospital for over a week but we paid the vet to liaise with you directly and Exotic Direct...

Gabriella

ExoticDirect

4 years ago

Good morning Jo, Please accept our sincere condolences regarding Rocky. We really appreciate you taking the time to leave a review. We are so pleased to hear you found our claims process extremely easy. All the best, The Exotic Claims Team.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo