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ExoticDirect Reviews

Displaying all 1,993 reviews

Trusted Customer

Feefo Verified

4 years ago

Excellent service from consultants. We've used Exotic Direct for over 17 years to insure our animals and have always been treated with utmost efficiency, honesty, courtesy, empathy and compassion.

Mia

ExoticDirect

4 years ago

Good morning, We are so happy to hear we've been able to help over the last 17 years! And thank you for staying with us. Thank you so much for taking the time to review. Kind regards, the Exotic Direct team.

Mrs Suzanne Smart

Feefo Verified

Hockley Essex

4 years ago

What Mrs Suzanne Smart said about ExoticDirect:

Fortunately i haven't had to use my insurance yet so i can't really say about the service...but i always get my renewal pack and everything is as it should be . Thankyou

Mia

ExoticDirect

4 years ago

Good morning Suzanna, We are happy to hear you have purchased cover with us, should you need any assistance please do not hesitate to give us a call. Kind regards, the Exotic Direct team.

Mrs Jennifer Reid

Feefo Verified

4 years ago

What Mrs Jennifer Reid said about ExoticDirect:

I found it hassle free to start my pets insurance..all pretty easy & straight forward no complications at all 🙂

Mia

ExoticDirect

4 years ago

Good morning Jennifer, We are pleased to hear you found the process of signing up easy, thank you for taking the time to review. Kind regards, the Exotic Direct team.

Mr Cristian Lambourne

Feefo Verified

4 years ago

What Mr Cristian Lambourne said about ExoticDirect:

Kind and compassionate team

Compassionate team, fast and efficient repayment system in place. Admittedly I didn't think the paperwork was the best practice available but over all a great service

Mia

ExoticDirect

4 years ago

Good morning Cristian, We are happy to have been able to assist with your enquiry, I can understand that paperwork might not be the easiest for you, in future should you have any queries please do give a call and we would be happy to assist over the phone. Thank you so much for taking the time to review. Kind regards, the Exotic Direct team.

Trusted Customer

Feefo Verified

4 years ago

So pleased that Exotic Direct have not put the monthly cost of my tortoise insurance up, thank you!

Mia

ExoticDirect

4 years ago

Good morning, We are pleased to hear that we have been able to assist with your tortoise, thank you for taking the time to review. Kind regards, the Exotic Direct team.

Trusted Customer

Feefo Verified

4 years ago

I would recommend Exotic Direct. We have insured our two tortoises with them for many years now without any problems and they are always efficient with their services.

Mia

ExoticDirect

4 years ago

Good morning, We are so happy to be able to provide cover for your tortoises. Thank you for taking the time to review. Kind regards, the Exotic Direct team.

Miss Samantha Robinson

Feefo Verified

Leicester

4 years ago

What Miss Samantha Robinson said about ExoticDirect:

Brilliant Insurance Company

Always friendly and very helpful. I wanted to insure my crocodile skinks but they weren’t on their list, they put them on as a new pet to ensure so very helpful. Now insured

Mia

ExoticDirect

4 years ago

Good morning Samantha, We are so happy that we were able to cover your Crocodile Skinks, thank you so much for taking the time to review. Kind regards, the Exotic Direct team.

Trusted Customer

Feefo Verified

4 years ago

Thank you for a great personal service

A very personal service but sometimes dealing with the e-mails and need to speak to iron out detail can be time consuming

Mia

ExoticDirect

4 years ago

Good Morning, We are glad to hear we have been able to help and thank you for your feedback. We're sorry to hear that any correspondence may not have been clear or if not enough information has been provided, I have passed this information onto the team so we can look to find ways improve. We are also in the process of recruiting and training to ensure that wait times are reduced. Thank you for taking the time to leave this feedback, should you have any other questions please feel free to contact us. Kind regards, the Exotic Direct team.

Trusted Customer

Feefo Verified

4 years ago

Easy peasy

Mia

ExoticDirect

4 years ago

Good afternoon, We are happy to hear you found our processed easy, thank you so much for taking the time to review! Kind regards, the Exotic Direct team.

Mr Simon Toothill

Feefo Verified

4 years ago

What Mr Simon Toothill said about ExoticDirect:

Simple, speedy and stress free in a time where you just need help

In a time of stress and worry, it was really simple to claim and the vets even handled all the paperwork directly

Mia

ExoticDirect

4 years ago

Good afternoon Simon, We're so happy you found the process of making a claim easy to complete, thank you for taking the time to review! Kind regards, the Exotic Direct policy.

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