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ExoticDirect Reviews

Displaying all 1,993 reviews

Mr & Mrs Davis

Feefo Verified

4 years ago

What Mr & Mrs Davis said about ExoticDirect:

A lovely young helpful girl

Had a very pleasant young girl her first day a real asset to exotic pets

Mia

ExoticDirect

4 years ago

Good morning, We are so happy one of our new team members was able to assist you, thank you so much for taking the time to review. Kind regards, The Exotic Direct Team.

Sandra Brandes

Feefo Verified

London

4 years ago

What Sandra Brandes said about ExoticDirect:

Will look at another policy for other CAG

Good insurance cover for our CAG

Mia

ExoticDirect

4 years ago

Good morning Sandra, We are so happy to have been able to offer cover for you. Thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

Very good service

I found the person on the phone was to the put and explained all details very well. The price is affordable and well worth it.

Mia

ExoticDirect

4 years ago

Good morning, We are pleased to have been able to help, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

Really helpful on the phone

Very good easy to do on the phone

Mia

ExoticDirect

4 years ago

Good morning, We are happy to have been able to help over the phone, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Ms Diane Harcourt

Feefo Verified

4 years ago

What Ms Diane Harcourt said about ExoticDirect:

Thank goodness I have never had to use your service. But I won't stop it as my tortoise might need treatment one day and I feel if I stopped the insurance, something would go wrong and I wouldn't...

Mia

ExoticDirect

4 years ago

Good morning Diane, We are so pleased to be able to offer cover for your tortoise, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Mark Bichard

Feefo Verified

Portsmouth

4 years ago

What Mark Bichard said about ExoticDirect:

Brilliant customer service!

I can’t fault the service and I would certainly recommend friends & family

Mia

ExoticDirect

4 years ago

Good morning Mark, We are so happy to be of service, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Keely Hardwick

Feefo Verified

Reading

4 years ago

What Keely Hardwick said about ExoticDirect:

Brilliant service

Absolutely excellent service and delivery was very prompt and professional

Mia

ExoticDirect

4 years ago

Good morning Keely, We are happy to have been of service, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Jagdeep Gill

Feefo Verified

4 years ago

What Mr Jagdeep Gill said about ExoticDirect:

Where did my renewal go

Never got sent my renewal documents. Your website doesn't appear to give me access to them either (even my previous years ones).

Mia

ExoticDirect

4 years ago

Dear Jagdeep, Thank you for taking the time to leave this feedback. We’re very sorry to hear that you did not receive the renewal documents that you were expecting. After speaking to you on the telephone last week, I’m pleased that we were able to resolve the issue with your renewal documents and hope that you have now received the copies we sent you by email. Should you have any questions about your renewal, or anything else, please do call or send us an email and we’ll be very happy to help you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Mr Jagdeep Gill

4 years ago

After a few calls. I have my documents now. Thanks Exoticdirect

Miss Rebecca Hall

Feefo Verified

4 years ago

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What Miss Rebecca Hall said about ExoticDirect:

They have help keep my parrot insurance

Mia

ExoticDirect

4 years ago

Good morning Rebecca, We are so happy to have you with us, thank you for the gorgeous photo and for taking the time to review! Kind regards, The Exotic Direct Team.

Mrs Sarah Hickey

Feefo Verified

4 years ago

What Mrs Sarah Hickey said about ExoticDirect:

Fantastic service

Absolutely fantastic was sceptical about claiming as a few people said insurers often try to use clause's you get out of paying. This is r definitely not the case with exotic direct payed out...

Mia

ExoticDirect

4 years ago

Good morning Sarah, We are so pleased to have been able to help with your claim, thank you so much for taking the time to review. Kind regards, The Exotic Direct Team.

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