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ExoticDirect Reviews

Displaying all 1,993 reviews

Miss Karen Mckie

Feefo Verified

4 years ago

What Miss Karen Mckie said about ExoticDirect:

Extremely quick and easy renewal

Extremely easy to renew policy. I think insuring your pet is so sensible and cost effective.

Kirsty

ExoticDirect

4 years ago

Good Morning Karen, We are please to hear you find our renewals process satisfactory and our cover options cost effective, thank you so much for taking the time to leave us a 5* review! Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

East and helpful

Had support at the end of the phone as I had never claimed anything before so didn’t really know what I was doing. Really helpful team guided me through. Simple forms. Quick and easy. Really happy...

Mia

ExoticDirect

4 years ago

Good afternoon, We are happy to have been able to help with the claims process, we really appreciate you taking the time to review. Kind regards, The Exotic Direct Team.

Miss Rachael West

Feefo Verified

Basingstoke

4 years ago

What Miss Rachael West said about ExoticDirect:

Quick & easy service

I insured my new baby bird online, I didn’t get the documents quickly as it was a bank holiday, so I called to make sure everything was ok, which it was. Whilst I was on the phone, I enquired about...

Kirsty

ExoticDirect

4 years ago

Good Morning Rachael, We are so pleased to have been able to provide cover for your new baby bird and also provide a quote for your older bird, and that the service we provided was quick and easy for you! Thank you so much for taking the time to leave us a positive review! King Regards, The Exotic Direct Team.

Mrs Julie Smith

Feefo Verified

4 years ago

What Mrs Julie Smith said about ExoticDirect:

The whole process of my claim was so easy to do,which when having extra stress of having an ill pet made things so much better.

Mia

ExoticDirect

4 years ago

Good afternoon Julie, We are happy to have been able to help with your claim, we wish you pet a speedy recovery and thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Christopher Jones

Feefo Verified

4 years ago

What Mr Christopher Jones said about ExoticDirect:

Value for money

Easy application process . Good choice of policy options. Great pricing

Mia

ExoticDirect

4 years ago

Good afternoon Christopher, We are pleased to have been able to assist with your application, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

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It was so easy to renew no hassle at all , & ready to carry on insuring my exotic animals.

Mia

ExoticDirect

4 years ago

Good afternoon,
We are pleased to be able to offer you cover, thank you for taking time to review and for the lovely photos!

Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

Very helpful, friendly staff and processed claim efficiemtly

Great staff, sympathetic, friendly and helpful. Very efficient claims process. Been with Exotic Direct for over 20 years

Mia

ExoticDirect

4 years ago

Good afternoon, We are so happy to be able to offer you cover and assist with your claim. Thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

Quick and efficient service

I am very happy with the way in which my claim was dealt with; quickly, efficiently and hassle-free.

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to be able to have helped with your claim, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Mrs Jane Callow

Feefo Verified

4 years ago

What Mrs Jane Callow said about ExoticDirect:

Very helpful, claim went though smoothly

Good insurance quick and easy

Mia

ExoticDirect

4 years ago

Good afternoon Jane, We are so happy to have been able to help with your claim, thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

Straightforward Process

We claimed for an operation my pet rat needed. We notified Exotic Direct ahead of the operation, and submitted the claim just after. They paid the vet back within a week or so of submission. It was...

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to heave been able to assist with your claim, thank you for taking the time to leave a review. We really appreciate your feedback regarding the additional cover for rats, I have passed this onto our team so review for future policies. Kind regards, The Exotic Direct Team.

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