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ExoticDirect Reviews

Displaying all 1,993 reviews

Trusted Customer

Feefo Verified

4 years ago

Good service

Good service, reply promptly to any queries, paid my claim last year and was straight forward to claim. Happy with the customer service team as all very friendly and helpful.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to have been able to assist with your claim, thank you for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

Just renewed my policy, have unfortunately had to claim once in the last year but the claim was sorted out promptly. Thank you for the great service

Mia

ExoticDirect

4 years ago

Good afternoon,

We are pleased to have been able to assist with your claim, thank you for taking the time to leave a review!

Kind regards, The Exotic Direct Team.

Mr Owen Samways

Feefo Verified

4 years ago

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What Mr Owen Samways said about ExoticDirect:

Can’t fault and highly recommend

I Was quite stressed about this vet visit as my young beardie seemed quite Ill, as my first reptile it was quite stressful but knowing that I had insurance made it a whole lot easier, it turns out...

Mia

ExoticDirect

4 years ago

Good afternoon Owen, We are pleased to have been able to help with your claim, thank you for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

Have been using Exotic direct to insure my rabbits for years. They have always been supportive, good value and never quibbled on a claim. Their customer service is truly excellent. I’m sticking with...

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to be able to offer cover for your rabbits, thank you for your kind words and for taking the time to leave a review! Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

4 years ago

Easy and efficient

Cost effective and efficient

Mia

ExoticDirect

4 years ago

Good afternoon, We are happy to hear you thought our cover was cost effective, thank you for leaving a review.# Kind regards, The Exotic Direct Team.

Miss Melanie Smith

Feefo Verified

Tamworth

4 years ago

What Miss Melanie Smith said about ExoticDirect:

Great policy at a good price

Great policy at a good price. It was very easy to take out the policy and the website was very informative.

Mia

ExoticDirect

4 years ago

Good afternoon, We are so pleased to be able to offer you cover, thank you for taking the time to leave a review. Kind regards, The Exotic Direct Team.

Ms Kelsey-Leigh Baxendale

Feefo Verified

4 years ago

What Ms Kelsey-Leigh Baxendale said about ExoticDirect:

The advisor was rude and I have just found out a week later as the first payment of my renewal has gone out today, that she hasn’t put my new pet into my renewal policy. I’m at the vets in 2 hours...

Kirsty

ExoticDirect

4 years ago

Good Morning Kelsey-Leigh, Thank you for leaving us this feedback, we are sorry to hear that your recent experience with Exotic Direct has not been satisfactory. I appreciate you taking my call yesterday to give us the opportunity to confirm with you that your new pet was added onto cover when you asked us to, the new pet was not on the renewal document as it was generated before this action, and to confirm the way in which changes are made to existing Direct Debit schedules. As discussed over the telephone we have listened to the recent call recordings, we’re sorry to hear you feel the agent was rude to you. Feedback will be provided to the agent regarding this. We are very sorry for any inconvenience or distress this has caused you, but we appreciate you taking our call to give us the opportunity to make things right. Kind Regards, The Exotic Direct Team.

Mrs Patricia Pocknell

Feefo Verified

Mitcham

4 years ago

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What Mrs Patricia Pocknell said about ExoticDirect:

I have not had to nake a claim as yet but when I lost my pet and had to transfer the policy over it was easy to contact them and they were very sympathetic and really helpfull so would highly...

Mia

ExoticDirect

4 years ago

Good afternoon, We are pleased to have been able to help with your policy, thank you for taking the time to leave a review! Kindest regards, The Exotic Direct Team.

Dr Helen Rostill

Feefo Verified

4 years ago

What Dr Helen Rostill said about ExoticDirect:

Very easy process

Kirsty

ExoticDirect

4 years ago

Good Morning Helen, We are pleased to hear you found our sales process easy and we we able to provide cover for your pets! Thank you so much for taking the time to leave us a positive review! Kind Regards, The Exotic Direct Team.

Mr Albert Mottershead

Feefo Verified

4 years ago

What Mr Albert Mottershead said about ExoticDirect:

Easy to renew and great service

Kirsty

ExoticDirect

4 years ago

Good Morning Albert, We are pleased to hear you are happy with our renewals process and general service! Thanks for taking the time to leave us a positive 5* review! Kind Regards, The Exotic Direct Team.

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