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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

Displaying all 1,916 reviews

Trusted Customer

3 months ago

Date of purchase: 03/19/2025

Set my mind at ease

Easy to use and quick

Amy

ExoticDirect

3 months ago

Hello, Thanks for taking the time to leave feedback, much appreciated. Kind regards The Exotic Direct Team

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Mrs Donna Barrett

Stevenage

4 months ago

Date of purchase: 03/07/2025

What Mrs Donna Barrett said about ExoticDirect:

Very pleased with speed and courtesy of the claim handling

Very satisfied with speed and manner in which my claim was settled.

Amy

ExoticDirect

4 months ago

Hello, Thanks for the great feedback on our claims service ! Kind regards The Exotic Direct Team

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Trusted Customer

4 months ago

Date of purchase: 03/08/2025

Simple renewal

Amy

ExoticDirect

4 months ago

Hello, Many thanks for the positive feedback on our website, our aim is to make things as simple as possible. Kind regards The Exotic Direct Team

Amy

ExoticDirect

4 months ago

Sorry, I meant our renewal process was simple! Thanks - Amy.

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Trusted Customer

4 months ago

Date of purchase: 12/04/2024

Amy

ExoticDirect

4 months ago

Hello, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

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Trusted Customer

4 months ago

Date of purchase: 03/05/2025

N/A

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Trusted Customer

4 months ago

Date of purchase: 03/03/2025

Happy customer

Great service and easy to claim, no trouble at all. Just answered the questions on the form honestly and had great communication with the vet and exotic direct.

Amy

ExoticDirect

4 months ago

Hello, Thanks for leaving us such positive feedback and we're really, really pleased to hear you found the service so helpful. Kind regards The Exotic Direct Team

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Trusted Customer

4 months ago

Date of purchase: 03/04/2025

Amy

ExoticDirect

4 months ago

Hello, Thanks for taking the time to leave feedback, much appreciated. Kind regards The Exotic Direct Team

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Trusted Customer

4 months ago

Date of purchase: 01/30/2025

Very friendly and professional

Amy

ExoticDirect

4 months ago

Hello, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards The Exotic Direct Team

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Trusted Customer

4 months ago

Date of purchase: 02/25/2025

Super Easy and Efficient!

Amy

ExoticDirect

4 months ago

Hello, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

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Ms Kellie Mitchell

Liverpool

4 months ago

Date of purchase: 02/07/2025

What Ms Kellie Mitchell said about ExoticDirect:

Excellent company

Excellent exotic pet insurance company would highly recommend. Amazing customer service.

Amy

ExoticDirect

4 months ago

Hello, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (: Kind regards The Exotic Direct Team

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom