How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ExoticDirect Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,968 reviews

Mr Tony Downs

Feefo Verified

4 months ago

What Mr Tony Downs said about ExoticDirect:

Good service for peace of mind..

automatic renewal means I don't have remember.when its due. No forms.to.complete. reassuring to know that xover is there in the event of a incident or illness of my Parrot.Goid

Angel

ExoticDirect

4 months ago

Thanks for leaving us such positive feedback, we're really pleased to hear you find the service so helpful. Kind Regards Exotic Direct Team

Trusted Customer

Feefo Verified

4 months ago

Brilliant insurance company for Pets

It was so easy to insure my Syrian Hamster

Angel

ExoticDirect

4 months ago

Many thanks for the positive feedback, our aim is to make things as simple as possible. Kind Regards Exotic Direct Team

Ms Sheree Harrison

Feefo Verified

4 months ago

What Ms Sheree Harrison said about ExoticDirect:

Not had to use yet

Not had to use yet so cant really leave any reveiw

Angel

ExoticDirect

4 months ago

Good afternoon, Thanks for taking the time to leave feedback, much appreciated. The Exotic Direct Team

Mr Paul Taylor

Feefo Verified

GBR

4 months ago

Angel

ExoticDirect

4 months ago

Good afternoon, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service. The Exotic Direct Team

Trusted Customer

Feefo Verified

4 months ago

Angel

ExoticDirect

4 months ago

Good afternoon, Thank you for taking the time to leave feedback, much appreciated. The Exotic Direct Team

Trusted Customer

Feefo Verified

4 months ago

Very good

Good service

Angel

ExoticDirect

4 months ago

Good afternoon, Thank you for the five star feedback, it means a lot. The Exotic Direct Team

Trusted Customer

Feefo Verified

5 months ago

Highly satisfied

Very easy to fill in the information required and received the insurance policy straight away by email. Direct debit was set up with immediate effect the price of which I think is very reasonable.

Angel

ExoticDirect

5 months ago

Good afternoon, Many thanks for the positive feedback on our website, our aim is to make things as simple as possible. Kind Regards the Exotic Direct Team

Stelios

Feefo Verified

GBR

5 months ago

Angel

ExoticDirect

5 months ago

Thanks for taking the time to leave us a review. We really appreciate it and are glad you were happy with our service. Kind regards Exotic Direct Team

Trusted Customer

Feefo Verified

5 months ago

Fantastic service

Very kind, caring staff and si person centred.Very understanding and helpful staff

Angel

ExoticDirect

5 months ago

Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Exotic Direct Team

Trusted Customer

Feefo Verified

6 months ago

O spoke with a lady from overseas she was really helpful

Great customer service and great prices

Catherine

ExoticDirect

5 months ago

Hi, Thank you for leaving a review, the team at Exotic Direct are glad to hear you’ve been pleased with the service.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo