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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

Displaying all 1,925 reviews

Trusted Customer

7 years ago

Date of purchase: 03/03/2018

What Trusted Customer said about ExoticDirect:

Great to have this little pot if anything goes wrong with my tortoise.And very affordable too.

Sarah

ExoticDirect

7 years ago

Hi Kay,

Thank you very much for your lovely review!

We are really glad to hear that our policy is affordable, and we can offer you peace of mind if anything was to go wrong for your Tortoise.

Really appreciate you taking the time for us.

Kind Regards,

The Exotic Direct Team.

See full customer review

Trusted Customer

7 years ago

Date of purchase: 03/05/2018

Fast claim process and easily done

Hayley

ExoticDirect

7 years ago

Hi there,

thank you for your positive review.

We are glad you found the claims process fast and easy!

Kind Regards,

The Exotic Direct Claims Team.

See full customer review

Trusted Customer

Wells

7 years ago

Date of purchase: 02/21/2018

What Trusted Customer said about ExoticDirect:

By making this box larger so that people can tell you! ;-)

I loved that following receiving the email, I also got a phone call to remind me to renew my policy! I'd received the email whilst on holiday and had promptly forgotten it was there, so the phone...

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Sarah

ExoticDirect

7 years ago

Hi Rachel,

Thank you very much for your lovely review,

We are glad that our telephone prompt reminded you to keep your little tortoise insured! As pet lovers ourselves, we all understand that having that extra peace of mind for your pet is a huge bonus.

Kind Regards,

The Exotic Direct Team.

See full customer review

Trusted Customer

7 years ago

Date of purchase: 02/27/2018

What Trusted Customer said about ExoticDirect:

It was a very smooth and professional service, quickly dealt with, thank you very much.

Hayley

ExoticDirect

7 years ago

Hi Paul,

Thank you so much for taking the time to leave your positive review.

It is so good to hear that you found our service smooth, professional and that the claim was dealt with quickly.

Kind regards

The Exotic Direct Claims Team.

See full customer review

Trusted Customer

7 years ago

Date of purchase: 02/13/2018

What Trusted Customer said about ExoticDirect:

First Class

Easy,straightforward would recommend to everyone

Hayley

ExoticDirect

7 years ago

Hi Anne,

Thank you very much for your positive review.

We are so glad you found the process easy and straightforward and that you would recommend us in future.

Kind Regards

The Exotic Direct Claims Team.

See full customer review

Trusted Customer

7 years ago

Date of purchase: 02/22/2018

What Trusted Customer said about ExoticDirect:

A renewal notice would have been nice

Would have been nice to have a renewal I’ve had nothing

Alison

ExoticDirect

7 years ago

Hi there,

We're sorry you haven't received your renewal documents we issued to you.

We will contact you separately to discuss how you would like us to re-issue them to you.

Kind regards
Exotic Direct Team

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Trusted Customer

Chester

7 years ago

Date of purchase: 02/12/2018

What Trusted Customer said about ExoticDirect:

Always very helpful and a quick response

I would recommend them to everyone with a pet but especially for reptiles.

Alison

ExoticDirect

7 years ago

Hi there Rod,

Thank you for taking the time to leave your lovely review, we really appreciate it!

It's great to hear that you would recommend our product to others and that when you've contacted us we've provided a helpful service to you!

Thanks again,

Exotic Direct Team

See full customer review

Trusted Customer

7 years ago

Date of purchase: 02/12/2018

What Trusted Customer said about ExoticDirect:

Can't say much lucky enough not to have needed it

Alison

ExoticDirect

7 years ago

Hi there Patricia,

Thank you for taking the time to leave your review, we are so glad to hear that you've not need to use your policy, but it's always nice to have peace of mind.

We've designed our website to be user friendly and easy to use, so it's good to hear that this is showing!

Thanks again,

Exotic Direct Team

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Trusted Customer

7 years ago

Date of purchase: 02/19/2018

I haven't had any information about the renewal of the policy.

Martin

ExoticDirect

7 years ago

Hi there,

We did just speak on the telephone and would to again apologise that you did not receive your renewal documents, but am pleased to confirm that we have emailed them to you a few moments ago and will also post them to you today.

Kind regards,

Exotic Direct Team

See full customer review

Trusted Customer

Birminghsm

7 years ago

Date of purchase: 02/08/2018

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What Trusted Customer said about ExoticDirect:

Good cover should Munchkin need treatment. Cover at home and in our holiday home. Easy to buy and renew, would recommend. Thank you.

Abi

ExoticDirect

7 years ago

Hi Tony,

Thanks for taking the time to leave a review.

We're pleased to hear that we could provide cover for Munchkin and that you found the renewal easy.

We are a team of pet lovers here, if you need any help you know where we are!

Have a great day,

The Exotic Direct Team

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom