How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

A must for your reptiles health

Perfectly explained, happy with the options of cover a must for your reptil

Louise

ExoticDirect

6 years ago

Hi Danny, Thank you for taking the time to leave us your review and for rating us with 5 stars! It is great to hear you are happy with our service and the options of cover available. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Great product and company

I’ve used ExoticDirect for around 8 years now and they have always been, helpful, professional and caring. Highly recommend them as an insurance company for your exotic pets.

Hayley

ExoticDirect

6 years ago

Hi Anna, Thank you so much for your positive review and for your lovely comments. It is great to hear that you would recommend us as an insurer for Exotic pets. We hope you have a lovely day, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Any query/change has happened quickly and efficiently.

Louise

ExoticDirect

6 years ago

Hi Ian, Thank you for taking the time to leave us your review and for rating us with 5 stars! We are delighted to hear that you have been happy with our quick and efficient service, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Honest and grateful.

They were very kind in allowing late claims to be still valid (because of my clinical depression). Also EVERY representative that I speak to is unfailingly polite, respectful and positive.

Hayley

ExoticDirect

6 years ago

Hi there, Thank you so much for leaving your positive review. It is lovely to hear that our representatives have been polite, respectful and positive. At Exotic Direct we understand that claiming can be difficult so we want to make the process as easy and straightforward as possible for our customers. Have a lovely weekend, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Hassle free

Defiantly recommend - been very hassle free and helpful

Hayley

ExoticDirect

6 years ago

Hi there, Thank you for taking the time to leave your positive review. It's so good to hear that your experience with us has been hassle free as this is our aim! We hope you have a lovely weekend, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

So straight forward 😄

It was such a simple process and I've now got peace of mind that my rabbit Alfred can have the best care possible 😁

Hayley

ExoticDirect

6 years ago

Hi there, Thank you so much for taking the time to leave your positive review. It is so good to hear that the process was simple. We really hope that Alfred never has to have any treatment but if he does we are here to help. We hope you have a lovely weekend, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

Quick and easy

Easy and useful. Didn't have to do anything.

Hayley

ExoticDirect

6 years ago

Hi there, Thank you so much for the positive review of us here at Exotic Direct. It is so good to hear that the process was quick and easy for you. If there is anything else you require please get in touch and we would be happy to help! The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Excellent brilliant

Hayley

ExoticDirect

6 years ago

Hi Leanne, Thank you for taking the time to leave your positive review. If there is ever anything we can help further with please do not hesitate to contact us. We hope you have a lovely weekend, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Efficient and understanding.

Hayley

ExoticDirect

6 years ago

Hi Sian, Thank you for taking the time to leave your positive review. It is lovely to hear that you found our team efficient and understanding. If there is ever anything you need please do not hesitate to contact us. We hope you have a lovely day, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

I haven’t actually had to ya them as yet thank goodness so I can’t really rate but I hope they’ll be good when I need them!

Sarah

ExoticDirect

6 years ago

Hi Louise, Thank you for taking the time to leave your review, If you do ever need us in the future please do not hesitate to contact us! Kind Regards, The Exotic Direct Team

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo