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ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

King

6 years ago

What Trusted Customer said about ExoticDirect:

Great customer service, kind and compassionate.

Friendly, efficient and compassionate customer service. They went above and beyond when my beloved pet passed.

Alec

ExoticDirect

6 years ago

Hi Christopher, It's never easy to say goodbye to a pet, but I'm glad to hear that the team were compassionate when you broke the news to them. We really appreciate you taking the time to give us this five star review and also to share a bit about the experience you had with us. If we can offer you and further help or other assistance in the future, then please do get in touch. Very best regards,The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

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I didn't need to do anything as everything was renewed for me.

Alec

ExoticDirect

6 years ago

What a great photo! Thank you for giving us this 5 star review, it's great to know that you're happy with the automatic renewals we offer. Hopefully your pets will always be happy and healthy, but If you do ever have any questions about your policy, or if we can offer you and other assistance then please do get in touch. Very best regards,The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Great service and premium dropped this year! Unheard of these days

Alec

ExoticDirect

6 years ago

Hi Haydn, Thank you for giving us a five star review, we really appreciate you taking the time to do that. We were pleased to read that you're happy with the service we're providing and also that your premium has decreased. It's nice to hear we're not just a typical insurance company. :)If you ever have any questions about your policy, or if we can offer you and other assistance please do get in touch. Very best regards,The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Fist class service as usual very helpful and politeW

Alec

ExoticDirect

6 years ago

Hi Linda, Thank you for giving us this five start review, we really appreciate you taking the time to do that. It's great to know that you're happy with the service we're providing you with and that you've found our team to be polite and helpful. If you ever have any questions about your policy, or if we can offer you and other assistance please do get in touch. Very best regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

Holywood

6 years ago

What Trusted Customer said about ExoticDirect:

I have a tri long haired Peruvian guinea pig now and have had him a year. After loosing my previous guinea pig bumble to pnemonia it was very expensive as I didn't realise they could be insured. The...

Louise

ExoticDirect

6 years ago

Hi Sian, Thank you for taking the time to leave us your review and for rating us with 5 stars! We are so pleased to hear your great comments regarding our cover and it is lovely to hear we are able to provide you and Shaggy with peace of mind. If you require any information in the future, please do not hesitate to contact us. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

cause you are the only company that insurances African grey parrots at a price that is affordable,

Louise

ExoticDirect

6 years ago

Hi Kirsty, Thank you for taking the time to leave us your review and for rating us with 5 stars! We are so pleased to hear your positive comments regarding our cover and affordable premiums. If you require any information in the future, please do not hesitate to contact us. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Yes they are brilliant I will be insuring flash for good

Yes I would I will be staying with you for good I will be insuring flash for good and any other future tortoises

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with 5 stars! We are delighted to hear your brilliant comments regarding our cover and service and are very happy to hear that Flash (and any new additions!) will continue to be covered by us in the future. If you require any information in the future, please do not hesitate to contact us. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Quick and Easy

Really surprised at how quick the process was given that it is a fairly specialised area. Impressed.

Louise

ExoticDirect

6 years ago

Hi Pete, Thank you for taking the time to leave us your review and for rating us with 5 stars! We are so pleased to hear your great comments regarding our quick and easy application process. If you require any information in the future, please do not hesitate to contact us. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

Maldon Essex

6 years ago

What Trusted Customer said about ExoticDirect:

Always polite and very helpful and professional. Would recommend to anyone who is looking for an experienced insurance company to cover a Pet!

Louise

ExoticDirect

6 years ago

Hi Mr & Mrs Furlong, Thank you very much for taking the time to leave us your review and for rating us with 5 stars. We are delighted to hear your great comments regarding our polite and helpful customer services. We are also very happy to hear you would recommend us, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Fantastic Customer Service!

Fantastic service! I accidentally created a duplicate policy for two of our rats! I was contacted right away to warn me so that one could be cancelled! Saved me being charge twice - very competent...

Sarah

ExoticDirect

6 years ago

Hi Nick, Thank you very much for your lovely review, we are so pleased to hear that you had a great experience with us! If you do ever need us in the future please do not hesitate to get in touch. Kind Regards, The Exotic Direct Team.

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