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ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Great service thxs

Nathan

ExoticDirect

6 years ago

Hello Mr Day, Thank you for the 5* Review, we appreciate the time taken to leave us the feedback and glad you found the service worthy of the 5 stars! Kind regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Excellent service

Nathan

ExoticDirect

6 years ago

Hello Mr Henry, Thank you for your 5* Review! We are very happy to hear you found our service to be excellent, Please let us know if you require anything further. Kind regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Easy to contact, helpful clearly spoken staff and very efficient.

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with 5 stars! We are delighted to hear your great comments regarding our efficient and helpful service. Thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Insurance for ferrets

Really easy to set up the insurance

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with 5 stars! It is great to receive your positive comments regarding our easy and quick application process. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Beware of automation

Quote was good, payment went through but no documents arrived. I rang up and was kept waiting on line 20 mins only to come through to wrong department. Someone did ring back to sort things out. ...

Alec

ExoticDirect

6 years ago

Thank you for taking my call earlier and discuss your comments with me in more detail. It was good to hear that you did find it easy to purchase the cover you wanted for your birds, but we are also very sorry that you experience such problems when you called in to speak with the team. Your comments about the call waiting times and also the way in which orders should be confirmed by email will all be feedback to our planning teams. This feedback will be used to help us improve our current processes and allow us to provide a better customer service to you and other customers in the future. If you ever have any questions about your policy, please do give us a call and we’ll be happy to assist you. As mentioned on our call, if the phones lines are busy again next time you need us please do send an email to enquiries@exoticdirect.co.uk and request a call back. Best regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Well done!!

Louise

ExoticDirect

6 years ago

Hi Charikleia, Thank you for taking the time to leave us your review and for rating us with 5 stars! If you require any information or assistance, please do not hesitate to contact our customer service team. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Good service

Very quick to set up and polite service

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review. It is brilliant to receive your great comments regarding our service and quick application process. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Easy renewal

Easy renewal,

Sarah

ExoticDirect

6 years ago

Hi there, Thank you for taking the time to leave your review for us, we are happy to hear that you found our renewal process easy! Please let us know if you need anything from us in the future. Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Free trial

Sarah

ExoticDirect

6 years ago

Hi Paige, Thank you for taking the time to leave your review, we really appreciate any thoughts or comments you may have about our products! If you do need anything in the future please do not hesitate to contact us. Kind Regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Quick and with no fuss. Easy renewals

Alec

ExoticDirect

6 years ago

Hi Claire, Thank you for giving us this five star review. It's great to know your renewal went quickly and with out any fuss.If you do ever have any questions about your policy, or if we can offer you and other assistance please do get in touch. Very best regards,The Exotic Direct Team

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