ExoticDirect Reviews

Hello Courtney, Thank you for the 4 star Review, I am pleased you have found the policy to be straightforward and we will always be here to answer any queries you may have. Kind regards, The Exotic Direct Team

Hello, Thank you for rating us 5 stars! It's heartwarming to hear that you found the team to be compassionate in what must be a difficult time. And it's nice to hear that the claim was handled quickly. Please accept our condolences for your loss, I hope the new year is kind to you. Let us know if you require anything further. Kind regards, The Exotic Direct Team.

Hello Sarah, Thank you for the 5 star review! We are happy to hear you found the service to be great! Thank you! Kind Regards, The Exotic Direct Team

Good Afternoon Karen, Thank you for the 5 star review! that is much appreciated. I am happy to hear you found the team to be friendly and helpful. Please let us know if we can be of any further assistance, I hope you have an amazing new year! Kind regards - The Exotic Direct Team

Good Afternoon Mr Marshall, Thank you so much for rating us 5 stars! We are very happy to hear that you found our services to be first class and always heartwarming to hear you would recommend us! Thank you for the photos, Rosko looks very happy! we would like to take this time to wish you, your daughter and Rosko a very happy new year! Kind regards - The Exotic Direct Team

Thank you so much for rating us 5 stars! I'm not sure what happened to our previous reply to this review, however, as per our telephone conversation I can assure you I have taken measures to make sure you will be notified in future of any payments that have been processed. Kind regards, The Exotic Direct Team.

Hi Elizabeth, Thank you for your positive review and also for your kind words. We're really please you've had a fantastic experience so far and feel able to recommend us. If ever have any questions about your policy, please do get in touch and we'll be happy to help. Bets regards, The Exotic Direct Pet Insurance Team

Hi Rachel, Thank you very much for your review, we are so pleased to hear that you found our website easy to use and that you found the cover that was right for you. Lovely pictures of your snake, such pretty colours! If you ever need anything please do not hesitate to contact us.

Hi Kelly, Thank you for answering my call earlier today and discussing your feedback with me in more detail. All of the points you've raised will be fed back to our improvements team and these should help to shape the way renewal premiums are calculated in the future and also the way in which we communicate with customers both by email and over the phone. We really do appreciate you taking the time to give us feedback and we will use what you've told us to improve our service. I took good notes from our call and I do hope that the next time you need to contact us you will experience a much improved service. If you have any other questions about your policy of feedback for us, please do not hesitate to get in touch. Best regards, The Exotic Direct Team

Hi Gav, Thank you for taking the time to leave us your review. We are very pleased to hear your positive comments regarding our service, thank you. Kind Regards The Exotic Direct Team