Hi Kenneth,
Thank you for giving us this positive review. We were very pleased to hear that your latest renewal was no hassle and that you found the process to be straight forward.
If you ever have any questions about your policy, please do get in touch and we'll be happy to assist you.
Best regards,
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
😁👍
Nathan
ExoticDirect
6 years ago
Hello Paul,
Thank you for rating us 5 stars! 😁👍 Kind regards,
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
The person I spoke with knew what he was talking about
Yes, very good
Nathan
ExoticDirect
6 years ago
Hello Roy, Thank you for your 5 star review! It's lovely to hear that the agent you spoke to was helpful. Please let us know if you need anything else.
Kind regards,
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
So easy to deal with and my renewal quote is actually lower than the year before so I'm super happy!
Louise
ExoticDirect
6 years ago
Hi There,
Thank you for leaving us your review and for rating us with 5 stars!
It is great to hear from you regarding your renewal. We are so pleased you are happy with our service and your renewal premium.
Please do contact us if you require any further information on your policy.
Kind Regards
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
Excellent service and Communications
Yes
Louise
ExoticDirect
6 years ago
Hi There,
Thank you so much for leaving us your review and for rating us with 5 stars!
We are so pleased to hear you have found our communications and service excellent, thank you!
Please do get in touch with us if you require any further information on your policy.
Kind Regards
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
Straightforward sign-up
Very straightforward to get our chinchilla, Enrique, covered. While process took about 10 minutes and all of the policy documents were emailed within minutes.
Louise
ExoticDirect
6 years ago
Hi There,
Thank you so much for leaving us your review and for rating us with 5 stars! We are delighted to hear your great comments regarding our quick and efficient service, thank you! Please do contact us if you require any further information on your policy.
Kind Regards
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
Avoid at all costs
I have been insured with Exotic direct for approximately 5 years. My Guinea pig suffered with 2 bladder stones 3 years into my insurance cover and had to have them removed. When exotic direct...
Read more
Nathan
ExoticDirect
6 years ago
Dear Leah,
Thank you for your feedback, we are sorry to hear you have been unhappy with your experience. I understand that we responded to your complaint at the time. If there is anything further you wish to raise, please contact us.
Kind regards,
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
I haven’t been given or emailed my insurance documents, or any advice how to claim.
Nathan
ExoticDirect
6 years ago
Hello Rebecca,
Thank you for your feedback, as per our telephone conversation, I can see from the website that the details were emailed to the email address provided so I am unsure where they have found themselves! I can only apologise for this inconvenience, I have re-sent them to the same email address.
I would like to also note that if the documents are ever misplaced or do not arrive, you can log into the website and view the documents.
Please make sure you check your spam/junk folders as unfortunately on occasion they do sometimes get redirected to these folders!
Alternatively if they still do not arrive please contact us and we will be happy to send the documents via post.
Please let us know if there is anything further you require. I would like to thank you again for taking my call this evening.
Kind regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
6 years ago
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What Trusted Customer said about ExoticDirect:
Exellent product and service thank you
Very happy now I'm insured..
Sarah
ExoticDirect
6 years ago
Hi Russell,
Thank you very much for taking the time to leave your review, we are pleased to hear that you found our product and service excellent!
If you need us in the future please do not hesitate to contact us.
Kind Regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
Good service
No increase and no effort to renew
Louise
ExoticDirect
6 years ago
Hi Ann,
Thank you for taking the time to leave us your review and for rating us with 5 stars!
We are delighted to hear you have found our service good and that your renewal process was effortless.
Kind Regards
The Exotic Direct Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.