ExoticDirect Reviews

Hello, Thank you for rating us 5*s! We are very happy to hear you have found the insurance cover that suits your needs and that it was at a competitive price too! Kind regards, The Exotic Direct Team.

Hello Mr & Mrs Toner, Thank you so much for taking the time to bless us with a 5* review! I am very happy to hear that your claim was settled efficiently and with haste, Very pleased to know that you found the staff to be friendly and helpful in this difficult time as well. Kind regards, The Exotic Direct Team.

Hello Mrs Phillips, Thank you so much for giving us a 5* Review! Very glad to hear that you found the process easy and the staff polite and cheerful! Have a fantastic day! -The Exotic Direct Team

Hi Nick, Thank you very much for giving us this positive review. It's great to know that we were able to provide you with all the help and information you needed before you purchased pet insurance for your parrot. If you ever have any questions about your policy, or if were can assist you in any other way, please do give us a call and we'll be very happy to help. Very best regards, The Exotic Direct Pet Insurance Team

Thank you for giving us this positive feedback and also for taking the time to add such nice comments about your experiences with our support teams. We were really pleased to read that we've been able to help you when you've needed us and also that despite working from home, we've still been been able to provide you with an excellent level of service.If there's ever anything else we can do to help or assist you, please do let us know. Best regards, The Exotic Direct Pet Insurance Team

Thank you for giving us this positive review and also for taking the time to add your comments. It's great the know that you've received an excellent service from us from start to finish while your claim was processed. If we can be of any further help or assistance in the future please do let us know. Best regards, The Exotic Direct Team

Thank you for taking time to leave us this feedback. We are very sorry if you felt that the price you saw advertised was in anyway misleading. I’d like to confirm that we currently offer three tiers of insurance cover for animals like your African Pygmy Hedgehog: ‘Vet Fees, Death & Theft’ cover, ‘Vet Fees Only’ cover and also ‘Death & Theft’ cover. These different levels of cover do cost different amounts. The value of your animal can also affect how the insurance premium is calculated: If you were to apply for our ‘Death & Theft’ cover, with an animal that you’d paid around £200 for, then it’s highly likely that our system would be able to offer you insurance cover for these risks at the £4.35 p/month – the price which I believe you saw advertised.However, if you selected a higher level of cover, or if your animal is worth more, then a higher premium would then be payable. We did try and call to discuss this with you in more detail, but haven’t yet been able to have a full conversation with you. If you would like to discuss this matter in more detail or simply switch to a lower level of cover in order to reduce your premium – please do call us on 0345 982 5505 and we’ll be very happy to chat through everything with you. Our contact centre is open Monday – Friday, between 09:00 and 17:15.Hopefully this information has helped to answer your question. If we can be of any further help or assistance, please do get in touch.Best regards,The Exotic Direct Pet Insurance Team

Thank you for these additional comments. I can confirm that your feedback about the prices shown in our adverts has all been passed over to our improvements team and they’ll review our marketing to make sure that the information displayed is both correct and appropriate. Unfortunately, without asking security questions we are not able to discuss customer polices or feedback over the phone. However, we are sorry if you feel that this has caused a further complication, or if the wording we used in our original reply was not to your satisfaction. If you have any further feedback for us, we’d be very happy to discuss this with you over the phone. Our number is 0345 982 5505 and we’re open Monday to Friday, between 09:00 and 17:15.

Hi Anna, Thank you so much for giving us this positive review and also for adding such nice comments. It's great to know that we've been able to exceed your expectations and that you feel able to recommend us to others. We feel very flattered! If you ever have any questions about your policy, or we can assist you in any other way, please do give us a call and we'll be happy to help. Best regards, The Exotic Direct Team

Thank you for giving us this positive review. It's great to know that you're happy with the help we've been able to provide you with in the past and also that you're happy with this years renewal. If you do ever have any questions about your policy, or if we can be of any further help or assistance, please do not hesitate to contact us. Best regards, The Exotic Direct Pet Insurance Team

Hi Jennifer, Thank you for giving us this positive review and also for taking the time to add those great photos along with your nice comments. We were very pleased to read that you found everything swift to set up and also that you're happy with the insurance premium. If you ever have any questions about your policy, or need our assistance with anything else, please do get in touch and the team will be happy to help you. Best regards, The Exotic Direct Team