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ExoticDirect Reviews

Displaying all 1,995 reviews

Trusted Customer

Feefo Verified

6 years ago

Excellent customer service, everything was fully explained and Sarah the agent made sure that the product was exactly what I was looking for. I would recommend Exotic Direct

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with five stars! We are delighted to hear your comments regarding our helpful customer service and will pass your lovely comments on to Sarah, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

6 years ago

Thanks 😊

Trusted Customer

Feefo Verified

6 years ago

Always excellent service, reassuring cover that suits my needs & good price. It means less worry when I need to go to the vets. I definitely recommend them to anyone.

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with five stars! It is great to hear your lovely comments regarding our excellent customer service and the cover that we offer for owners and their pets. Thank you also for recommending us! :) Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

No problems at all renewing

Louise

ExoticDirect

6 years ago

Hi Sharon, Thank you for taking the time to leave us your review and for rating us with five stars! We are very pleased to hear you are happy with your renewal. If you have any questions at all on your new policy renewal, please do let us know. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Yeah, pretty good

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us a review, much appreciated! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Added a 3rd tortoise to policy

Easy to deal with

Louise

ExoticDirect

6 years ago

Hi Sue, Thank you for taking the time to leave us your review and for rating us with five stars. It is great to hear your comments regarding our easy to deal with service, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

The gentleman I spoke to very helpful & knowledgeable I came of the phone very happy with the policy I had thank u

Sarah

ExoticDirect

6 years ago

Hi there, Thank you very much for your review! We are very glad that we could be of help to you to find a policy that suited your needs. If you need us in the future at all, please do not hesitate to contact us. Kind Regards, The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Being able to create a policy for a new exotic pet was straightforward and easy. However more competitive pricing would have given you 5*s

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review. We are very happy to hear you found the application process straight forward. We always welcome honest feedback so will pass your comments on to our products team regarding our pricing levels. Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

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Excellent service. Really helpful. It’s reassuring to be able to insure my blue and gold macaw.

Alec

ExoticDirect

6 years ago

Thank you for taking the time to give us this positive review and also for taking the time to add such nice comments. It's great to know we were able to help you (and your Macaw) and have bee able to provide you with excellent customer service. If we can be of any further help or assistance in the future, please do get in touch. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

renewal all sorted by exotic direct, easy to contact if need to, and they reply really quickly

Alec

ExoticDirect

6 years ago

Hi Sarah, Thank you for taking the time to give us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with your recent renewal and that we've been quick to help when you had questions. If we can be of any further help or assistance, please do let us know. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

The offer was ideal. It gave the satisfaction of security whilst the pet was acclimatising in its new environment.

Nathan

ExoticDirect

6 years ago

Hello William, Thank you so much for rating us 5*s. We are very happy to hear that you found an insurance product that was right for your requirements. Kind regards, The Exotic Direct Team.

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