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ExoticDirect Reviews | Customer Service Reviews for https://www.feefo.com/reviews/exotic-direct | Feefo

Displaying all 1,920 reviews

Mrs Angela James

Westcliff-on-Sea, Essex

3 days ago

Date of purchase: 07/30/2025

Angel

ExoticDirect

2 days ago

Good afternoon, Thanks for the five star feedback, it means a lot. Kind regards Exotic Direct Team

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Mrs Cheryl Bullock

Glossop

8 days ago

Date of purchase: 07/24/2025

What Mrs Cheryl Bullock said about ExoticDirect:

Amazing company, wouldn’t be without them.

Exotic direct are a great company, I’ve been with them for years now, I have my ferrets insured with them, one of my boys who I previously had insured with them was really poorly, and if I hadn’t had...

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Amy

ExoticDirect

5 days ago

Hello, Thanks for leaving us such positive feedback and we're really, really pleased to hear you found the service so helpful and the great feedback on your claims experience. Kind regards The Exotic Direct Team

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Mrs Carol A Phillips

DERBY

15 days ago

Date of purchase: 07/15/2025

What Mrs Carol A Phillips said about ExoticDirect:

Straightforward and easy to deal with

Fast and efficient service, no hassle setting up an insurance plan for my new pet

Angel

ExoticDirect

10 days ago

Hello, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards Exotic Direct Team

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Mrs Sandra Brandes

16 days ago

Date of purchase: 07/16/2025

What Mrs Sandra Brandes said about ExoticDirect:

Easy to renew our pet for our two Congo African Greys. Would recommend to friends snd family etc

Angel

ExoticDirect

10 days ago

Hi there, Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service. Kind regards Exotic Direct Team

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Miss Carol Duncan

18 days ago

Date of purchase: 07/14/2025

Angel

ExoticDirect

17 days ago

Thanks for the five star feedback, it means a lot. Kind regards Exotic Direct Team

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Trusted Customer

21 days ago

Date of purchase: 07/11/2025

I haven’t had to use the policy however it gives me peace of mind.

Amy

ExoticDirect

20 days ago

Hello, Thanks for the five star feedback, it means a lot. Kind regards The Exotic Direct Team

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Prof David Cairns

Chichester

22 days ago

Date of purchase: 07/09/2025

What Prof David Cairns said about ExoticDirect:

Excellent service

Excellent. Well informed staff

Amy

ExoticDirect

20 days ago

Hello, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (: Kind regards The Exotic Direct Team

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Trusted Customer

1 month ago

Date of purchase: 06/29/2025

Not had to use them but reasonably priced

Angel

ExoticDirect

1 month ago

Hello, Thanks for the five star feedback, it means a lot. Kind Regards Exotic Direct Team

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Trusted Customer

1 month ago

Date of purchase: 06/27/2025

Happy

Quick to respond, Reasonable rates for cover.

Angel

ExoticDirect

1 month ago

Hello, Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be happy to hear this. Kind regards Exotic Direct Team

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Mrs Debbie Wimshurst

Brighton

1 month ago

Date of purchase: 05/29/2025

What Mrs Debbie Wimshurst said about ExoticDirect:

Really good insurance company

Angel

ExoticDirect

1 month ago

Hello, Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service :)

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About ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom