Boots received quickly enough but they do not fit and we have rung and emailed twice asking how to return, as the website says have to do this, and have had no response -- over three days now. Poor...
Purchase sent 2nd class and arrived another four days later than indicated. No leg straps on rug (just fillet string) and front fasteners are buckles even though my other one (a year old) has clips...
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Laura
Equine Essentials Direct
9 years ago
Hi
I've just looked into your order. Not to question you at all but are you 100% sure that the delivery of this relates to us as we send everything via DPD, and I've just tracked your order and it left us on the 18th and was delivered to you on the 20th - the courier has even posted an image of the rug left outside your front door on the 20th?
If you would like please send me an email image of the leg strap / fillet strong situation and I will look into that for you.
Many thanks
Sales Team
TC
Trusted Customer
9 years ago
Sorry Laura. I got muddled between two rugs I ordered. I waited ages for another one from another company!!
I can send another 'feedback' if you want.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
I've just looked into your order. Not to question you at all but are you 100% sure that the delivery of this relates to us as we send everything via DPD, and I've just tracked your order and it left us on the 18th and was delivered to you on the 20th - the courier has even posted an image of the rug left outside your front door on the 20th?
Many thanks
Sales Team