Thank you for sharing your experience. We’re very sorry for the frustration and inconvenience you’ve gone through.
It’s clear that your expectations were not met, especially around the insurance you didn’t ask for, the incorrect loan amount, and the poor communication you received. This is not the level of service we aim to provide, and we truly apologize.
We’re taking your concerns seriously and will be reviewing your case internally. The issue of receiving someone else’s personal information is especially serious and will be investigated right away.
Thank you again for bringing this to our attention. We’re committed to making things right.
