Thank you for reaching out and sharing your experience with us. I sincerely apologize for any inconvenience or frustration you encountered during your interactions with our team.
Regarding the subsequent offers for additional funds, I apologize for any confusion this may have caused. Our intention was to ensure that you were aware of the full amount available to you. However, I understand that the process of offering the additional $11,000 instead of the smaller amounts you requested was not aligned with your needs, and I apologize for that oversight.
I appreciate your feedback about your experience, and I assure you that it will be reviewed to improve our services and communication moving forward. We value your business and would like to assist you in any way possible.
Should you have any further questions or need assistance with your current loan, please feel free to reach out directly . We are here to help.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.